Quote:
Originally Posted by Winilyme
I recommend you call Breezeline and ask why you're paying $95. We're only paying for internet. When I recently learned that NH Broadband's new service in Meredith would be $49/month for essentially the same package I was paying Breezeline $65 +/-for, I called them. They said I was paying the legacy Atlantic Broadband cost and that Breezeline's cost was about $49/month. Huh? Wasn't the change to Breezeline from Atlantic Broadband just a name change? They immediately put me on the lower rate.
I blame myself for not paying closer attention to my cost but you'd think a company that placed any emphasis on providing positive customer service would have been more proactive in recommending that folks transfer to the 'Breezeline' rate. In fact, why wouldn't they have automatically done that when the name change occurred. Very confusing.
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That's BS, now that they have competition, they are using that as an excuse to keep you from leaving.
I'm going to call and threaten to leave, i'll report back.