Quote:
Originally Posted by Descant
If you're eligible, call USAA.
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I had USAA for 35 years, until a few years ago. Five insurance policies (home, renters, auto, life, valuable personal property), multiple homes and cars. Plus I had other financial products with USAA: bank accounts, credit cards, auto loans, investment accounts. Never had a property insurance claim and decades without an at-fault auto claim. They used to be special for military officers. Great prices and outstanding service. No longer. Their policy premiums are average at best, and their customer service went way down hill. They have outsourced lots of their customer service functions, they sold their investment business, they no longer offer what used to be a great car buying service. In 2022, USAA lost money for the first time in 100 years. Employee morale is in the dumps. Claims adjusters are walking out the door and those that are left are swamped with claims. Fortunately, the CEO who oversaw much of this decline (the first CEO in company history with zero military experience) recently announced his retirement (encouraged by the BOD?).
I have moved my insurance to Amica (prices a bit better, customer service is far better), investments to Fidelity and Vanguard and banking to a local bank where I can walk in a nearby branch, talk face-to-face with the branch manager and easily resolve any issue. USAA has fallen far and fast, which has been very sad to see based on how the company was held in such high regard in the commissioned ranks when I started doing business with them in 1987. I realize I am only one data point, but there's a lot of anecdotal testimony available on the web from others who, like me, had a long relationship with the company that was terminated. So, as always, YMMV.