Quote:
Originally Posted by TomC
can't help you with that question, but I can tell you that the company they use for billing, Conexon, is like amateur hour... Why they chose a billing company in Kansas City is beyond me. My bill is supposed to be $49.95/mo. For January, they billed me $59.95. When I asked for an explanation, it was because they tacked on a late fee... the surprise is that I am on autopay, and they are responsible for withdrawing the money - which they did on-time! If I was tight on my checking account balance, I could have bounced this or another payment.
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"A billing systems error" could me lots of things from human error to computer malfunctions. Errors never seem to be for the benefit of the consumer.