Quote:
Originally Posted by TheTimeTraveler
This is too bad that you didn't express your dissatisfaction directly to the owner or the Restaurant Manager in order to give them the opportunity to either correct their error or "comp" you on the expense.
Things happen and Restaurant Managers need to know of their errors so that subsequent visits are far more satisfactory.
At this point you can only hope they read the Winnipesaukee Forum to learn about your unhappiness. With that said I would put it down on paper and mail them a letter so they can learn about it and correct their errors.
Here's to happy eating experiences!
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Couldn't agree with this more. As a new business owner in the area within the same service field, I know my Crew will make mistakes. We're not perfect, nor will we ever be. However, how we handle the mistakes or unsatisfied customers is how we build our reputation. It's unrealistic to think you'll be able to please every person that walks through the door but it's very hard to understand what to improve on if you do not know it's a problem until a review is written, let alone a review anonymously posted online behind an alias.
It can be intimidating to provide feedback to a business/restaurant knowing they might take offense, get defensive, etc. The reality is, as a business owner/manager I want to know about the bad experiences just as much as the good experiences. It's how we improve.
Swimmer - I don't think anyone is discounting your experience at B&V but I'm with TTT - it's worth while to give them a heads up. It's tough to fix issues that you don't directly know about. Cheers
