Quote:
Originally Posted by Shreddy
Couldn't agree with this more. As a new business owner in the area within the same service field, I know my Crew will make mistakes. We're not perfect, nor will we ever be. However, how we handle the mistakes or unsatisfied customers is how we build our reputation. It's unrealistic to think you'll be able to please every person that walks through the door but it's very hard to understand what to improve on if you do not know it's a problem until a review is written, let alone a review anonymously posted online behind an alias.
It can be intimidating to provide feedback to a business/restaurant knowing they might take offense, get defensive, etc. The reality is, as a business owner/manager I want to know about the bad experiences just as much as the good experiences. It's how we improve.
Swimmer - I don't think anyone is discounting your experience at B&V but I'm with TTT - it's worth while to give them a heads up. It's tough to fix issues that you don't directly know about. Cheers  |
Was in business for 35 years, now retired. The one thing I learned is, you cannot please everyone. Hopefully the good experiences out way the bad and the good customers spread the word.
We are human beings, we make mistakes. It's how you handle those mistakes that determines failure or success.
The best thing about retirement is the stress release of trying to please everyone else!