Quote:
Originally Posted by dpg
You'll find that lot where people just don't respond to things. What annoys me is when your on someones website and they have a "contact us" option and you never even get a response from that. Really!! I refuse to believe the whole world is that straight out in my opinion a lot of it is people not bothering to monitor those things.
|
If a contractor can't handle the inflow, they should at least attempt to regulate expectations. A simple message stating: "We will respond to your inquiry however, due to current commitments, it could be several months before you will hear from us".
I'm not sure why this is so difficult for many contractors to grasp. For the minority groups that do, this is an opportunity to excel and develop a customer-focused brand that results in regular repeat and referral business. Providing amazing customer service is an easy way to stand out in the crowd.