[Alton Bay Resident]

Unfortunately I live in Southern New Hampshire in the ‘off boating season’ and learned that Comcast recently purchased Adelphia. Well it seems when they transferred the accounts from Adelphia to Comcast they incorrectly terminated my DSL service. I could not live through giving you the blow-by-blow details… but I spent over 2-1/2 hours on the phone with 9 different individuals before getting back online. I was cut off several times, placed on hold for 20+ minutes at a time etc… I wish they would take the pay of (3) employees, give it to one who is capable of understanding situations and has the ability and authorization to solve problems. In my area, for DSL we have only this provider. They obviously know it… and exploit their customers. So yes there is another provider worst than Metrocast…