Quote:
Originally Posted by TiltonBB
Some restaurants work on a profit of 10% or less so giving up 3% to credit card companies takes a substantial cut of that 10%. Often that means smaller portions or higher prices.
Taking credit cards adds a lot of time consuming steps. Waitstaff, who used to pick up the cash when people get up and leave now have to drop the check, pick up the check and credit card and go run it, return to the table to drop the card and receipt for the signature, and go back and pick it up.
Also, in most cases the waitstaff prefers an instant cash tip they can take home at the end of their shift, rather than have it go through the restaurant and be paid by check in the future.
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I can be technology challenged at times but my wife and I went to a Texas Road House a couple weeks ago and the check out was extremely easy.
The waitress came to our table, took our order, and someone else delivered out meal. She came by once or twice to see if we needed anything else then we never saw her again. Our bill was on a tablet at the table, easy peasy, even for this 72 year old!
Anyone who's been to Texas Road House knows how busy they are and this system really streamlined the experience, gets people in and out quickly and turns the table over quickly.
Of course, you expect more personlized service at higher end restaurants.
A lot of the chain restaurants are going this way, but this one was more streamlined than most.