The little things matter.
Years ago there were two marinas in Melvin Village. At the time I had an old outboard boat and I needed a part. I went first to Melvin Village Marina. They weren't a dealer for the part I needed but they listened, gave me good advice and I went on my way. At the second marina I was treated bruskly and told the part was not available (they were wrong).
When it came time for me to buy a new boat guess where I went?
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