....I went at the tail end of last season and had a great waitress - she said she'd been there 12 years and I would call her a professional server. I never had to wait for a soda refill and she checked on us enough for me to get more butter before my potatoes wouldn't melt it.
The food was better than I remembered (even the carrot relish) and I left with a doggie bag (lemme tell ya - I can pack it away when I wanna).
I'm sure the summer staff isn't nearly as careful or caring as the old-timers who work there year round and it's really too bad, because they (the part-time seasonal staff) have ruined the experience for me at many stores and restaurants. At least at a restaurant, I can repay their rudeness with a penny tip, which I have no hesitation to leave. But it's the stores that kill me - if you need their products you have to put up or travel elsewhere which in some cases can be incredibly inconvenient....there again, a topic for another forum...must be on a tangent today
Anyway, back on topic - for those that can, give the place a try in the off season and see if it makes a difference. I also find writing a letter to the owner/manager can be effective in at least getting you a gift certificate for another try. I've gotten a few of those in the past.