service
With all these glowing recommendations it almost sounds like some of these marinas got logged on for a little free advertising. - Only Kidding. The real problem seems to be service. With the number of boats, they don't seem to care about reputation or customer satisfaction. If you buy a $20,000 boat but they don't do all the service you still got a boat, but if you pay $800 for a $200 repair and wait two weeks - you got screwed.
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