White Rock,
Did you just turn your computer on after a 3 year hiatus? I find it funny that you linked on to a post that is 3 years old.
Anyway, sorry you had a bad meal but in my opinion you left that waitress 10% too much for a tip. Bad food is the cook's fault..........bad service is the waitress's fault. I would've asked for the manager/owner.
I tend to go up the food chain. I've never had a manager/owner not thank me for letting me know of the problem. I'm not rude about it but I get my point across.
You must have had the same waitress I did one time when I went there. And you know? That was one of the few times I didn't bother to go up the food chain. Maybe if I had she would have been fired by now.
CZ