RRR has it spot on ..While you are correct that you want to respond as quickly as possible to any comments made about your place, In July and August the owner of ANY restaurant doesn't know if he is on foot or on horseback ... Sure it would be great to answer questions that same day , But those are the very things that come up in the course of any retauranteur that take them away from the customer and out into the office where they cannot see or hear the customers ...It is also an opportunity for the "TIME BANDITS " to make you unavailable to being on the floor and and can be what causes the comments about slow service / no one was there that even seemed to care / waiters or waitresses' were too quick with us or didn't take the time to explain fully , all about the special of the day and to take that time,,,even if its 10 minutes , can cause 10 other complaints to crop up ...
many people want their food cooked to perfection, brought to their table immediately and are cranky because something wasn't perfect!!...
there is a saying in the restaurant business:
You can have it served very fast ,,,,,,,,,,,,cooked to order and to perfection,,,,,,,,,,,,,, and very resonably priced: you can pick 2 out of those 3 ..otherwise you are not being realistic
How about we give these people a little slack , HUH?
