I guess I am one of "those" people who swear by the "Trap!"
First off - it was a major holiday weekend - and the first weekend of summer breaking in new staff - etc. Making excuses? Perhaps, but I stand by the Trap and I stand by many restaurants up at the lake where the food is good - but the atmosphere may be better. And isn't that what many of us go out to these restaurants for - a dinner we dont have to cook - but for the atmosphere of dining lakeside with friends.
Had Kona left the Trap without any kind of resolution - and I'd say a $50 Gift Cert is pretty good resolution - I'd be feeling differently perhaps.
At the very least go back on a not so CRAZY weekend like Memorial Day - and give them another try.
FYI - You'd be amazed at how many restaurants "COOK" your food by "ZAPPING" it!!
We eat at the Trap no less than half dozen times each summer - for the past several summers now and we have NEVER experienced any of the issues Kona raised in her post. Never disatisfied with service - although on a busy weekend night it can take a bit longer - but we go in expecting that!! Never any complaints about the food - and I am troubled to hear everything served was distasteful - that indeed worries me.
Give them another chance - just don't go back on FOURTH of JULY WEEKEND!!
|