Quote:
Originally Posted by wildwoodfam
First off - it was a major holiday weekend - and the first weekend of summer breaking in new staff - etc. Making excuses? Perhaps, but I stand by the Trap and I stand by many restaurants up at the lake where the food is good - but the atmosphere may be better. And isn't that what many of us go out to these restaurants for - a dinner we dont have to cook - but for the atmosphere of dining lakeside with friends.
Had Kona left the Trap without any kind of resolution - and I'd say a $50 Gift Cert is pretty good resolution - I'd be feeling differently perhaps.
At the very least go back on a not so CRAZY weekend like Memorial Day - and give them another try.
FYI - You'd be amazed at how many restaurants "COOK" your food by "ZAPPING" it!!
We eat at the Trap no less than half dozen times each summer - for the past several summers now and we have NEVER experienced any of the issues Kona raised in her post. Never disatisfied with service - although on a busy weekend night it can take a bit longer - but we go in expecting that!! Never any complaints about the food - and I am troubled to hear everything served was distasteful - that indeed worries me.
Give them another chance - just don't go back on FOURTH of JULY WEEKEND!!
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Thanks for the reply. We would consider going back for lunch and to be honest the lobster rolls that were being served around me looked fantastic. I think that you can make the excuse it was a major holiday weekend (albeit a slow one in my opinion) and they were working out the kinks but like you said the most worrisome part was the distasteful food. That can't be fixed and wasn't due to it being a major holiday weekend. The $50 gift certificate did make me feel validated that I had ligitimate complaints and that they were heard. I guess it was just the hype I'd been hearing about this place from some dear friends of ours in Wolfeboro. I think I may have set my expectations too high. Once again thanks for your reply!
