We go there once, maybe twice per week in the summer. Really enjoy the food. We are not fast eaters, a 2-3 hr meal is just fine => beats rushing home to do housework
We find service fine, an occasional inattentive service person, but a few sharp words usually keeps their attention
In the past years they had 'greeters', people that you would see rushing from one place to another with a determined look on their face, where in reality they were just checking up on the tables, striking up loud conversations. This year, I have only seen one of these types, maybe they are adding waiters and subtracting greeters, a good idea IMHO. I don't go there to talk to them, if I wanted someone interesting to talk to, I would select and bring them along.
The owner, Denise, stops by once or twice to check on us. An overall pleasant experience.
A little on the expensive side, but I think you get what you pay for here. I only wish they had more interesting selections for desert, on the other hand, I am usually too full anyway...