[jkjoshuatree]

I work for Verizon in Boston. If you do not have a Network Interface on your house (it should be a small gray box that actually says "Network Interface"), you can call Fairpoint and ask them to send a tech out to install one.

It's free of charge because it's outside (not part of your inside wiring) and it also helps us (the techs), isolate the problem if a customer isn't home.

If's there's dial tone when we disconnect your inside wire from where it's connected to the drop wire coming from the telephone pole (or underground pug cable if the neighborhood is wired underground) we know the problem is inside the house and we start there until we isolate the problem.

You can also (at any time) request that Fairpoint replace the drop wire coming from the pole or any other hardware on your house that's in tough shape, all free of charge.

And don't feel bad about it at all...it keeps us working and it's not a big or time consuming job.

I'll be up there next week...give me a shout and I'll come fix it...lol!!