Quote:
Originally Posted by Slickcraft
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When we were driving home that evening I commented to my wife that customers are often reluctant to say something negative when asked how the meal was. Maybe a good question would be: "Do you have any suggestions as to how we can improve"?
BTW, when the waitress asked the couple at a table next to us how everything was and got a negative reply, she quietly said sorry and quickly retreated. I don't think that she was ready for or knew how to handle a complaint.
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More good and helpful information! I will make a concerted effort to empower our waitstaff with the necessary skills to immediately address issues, as well as insist that they bring these issues to the attention of managers immediately as well. If the waitstaff ignore the issue that's unacceptable!
Thank you, and keep it coming!!!!!