Originally Posted by Pepper
First and foremost, I wish to extend my most sincere THANK YOU to Phantom Gourmand, Jetskier, GHfromAltonBay, SIKSUKR, IslandLife, Newbiesaukee, Slickcraft, MaidenCove07, and anyone else whom I may have missed listing, who have given us their honest negative feedback! As bizarre as it may sound, that is FAR more important than any positive feedback, and you have provided me with the information I need in order to correct the problems!
I have printed out this entire thread, and with the help of a bright yellow highlighter, it will prove invaluable as a training tool. It's been a very stressful three weeks, as we work to train so many new staff members ~ bringing them up to our rigid standards is not easy. With the facts printed out in black and white, it should be a bit easier for our new team members to see more clearly why our standards are so high, and we make such a big deal about maintaining them.
I'm truly mortified to read many of these posts, because it means we are failing you, our loyal customers! My sincerest apologies to all who have experienced issues at our restaurant, and my pledge to you that your comments are not taken lightly. Over the next few days I will be contacting each of you privately, and hope that you will allow us to make things right.
To the many who shared their good experiences, I thank you as well. It does help to know that we are managing to get it right at least some of the time.
Again, my apologies to all who have had a less-than-Waldo's-standards experience, and my deepest thanks to all who brought their issues to the table here. Please, continue to be honest and forthright, so that we may know what our weaknesses are and work to strenghthen them!
Gotta go now ~ I've got A LOT OF WORK TO DO!
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