Quote:
Originally Posted by Pineedles
I have noticed recently that poor reviews prompt owner or management response here on the forum. We have influence, let's not abuse it. I am not saying this is a bad thing, but does one awful dinner deserve a public broadcast? People, bring your complaints to the owner, head waiter, or whomever is in charge while you are still in the restaurant. You'll find that they will correct the situation promptly. If they don't, let us hear about it. Also please, be completely truthful and don't swear at the staff or management. I think we all know the truth will come out about "what really happened".  |
My personal opinion is that this forum is intended to exchange dining experiences both good and bad. I have not seen an overwhelming negative bias nor a significant number of unsubstantiated positions.
Most good owners will actually acknowledge issues and address them as they are mentioned in the forum. From what I have seen, that actually produces good will for their business. So, not all outcomes are negative.
The incident that you are alluding to has been played out to excess in the forum and I think that most of us are tired of hearing it brought up again.
So, my feeling is bring on the reviews good, bad or indifferent. They are all data points.
Jetskier
