Who do you trust?
I think the point is you want your boat service done by someone you can count on. I don't think that means that only Irwin's or a big shop can deliver that service but I've had enough bad service on snowmobiles, jet skis, home repairs, etc that I have become very selective about who I want to do work. That's why the forum is great for this. Recommendations from real experience. No service provider is perfect but you can get a pretty good feel for a place by the comments posted here.
I personally have had my boat at Irwin's for the last 14 years and have not had any significant mechanical problems during a boating season.
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