Quote:
Originally Posted by NHDOLFAN
I recently went to Lagos with a group of friends. I called ahead and was told the wait was minimal. When I arrived 20 minutes later, I was told that there was a 2 hour wait (5:30pm when I arrived). The hostess stated that a wedding party had just come in. As I scanned the room, there were alot of empty tables that could have easily accomodated my party. This is not the first time this has happened. I was very disappointed by the way the hostess and manager handled the situation. So, I ended going to Mame's for dinner with my friends. The food was not as good as Lagos but they were much friendlier. So, I have decided that my money can be better spent going to a restaurant that values your business. To bad Alex, you have lost a good customer that has spent a lot of $$$ at your establishments.
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Before you make any judgements, just know this. Just because you saw empty tables does not mean that the restaurant could have handled your party at the time. Maybe they did not have enough staff to cover the whole dining room. The service would have been below your expectations.
Not a lot of restaurants practice this, especially the chain restaurants. The chains will just pack 'em in as long as there are empty tables. Olive Garden is, however, one exception.