I agree with Konachick. If your daughters intention was to purchase books for her sisters than simply buy different books that they have not read. You also commented that you have been such great customers for 10 years. If that is the case than you obviously have spent tons of money in this store so a $34 credit is peanuts. Just use it. I agree that IF the sales people were rude, they should not have been. However, stores have policies and if this is their policy than you should not be upset that they will not change their policy for you.
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