Was there return/refund policy clearly visible at the time of purchase? Is it printed anywhere on the receipt?
If the store/management decided to make one exception, then they would have to do it for everyone. That is why they have a policy. A small place like that could not stay in business or make a living if they override their posted policy.
I understand you were looking for the original payment method as the refund, but it sounds like there policy is only store credits and they can do that as long as it is posted.
Maybe they should consider a refund policy of original payment if returned within 2 days of receipt.
Barnes/Noble is 14 days.
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