Quote:
Originally Posted by brk-lnt
Most of the time the "no refunds for diagnosis" signs are displayed prominently in places that do repairs. Was there some ambiguity about the transaction that made you think you would be eligible for a refund?
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If the "diagnosis" is found to be incorrect, was it a diagnosis or simply an incorrect opinion by an incompetant employee? I say -- it wasn't a diagnosis, and a refund should be given.
If the diagnosis had been correct, and the customer didn't like the suggested repair option, then no -- a refund is not warranted. But in this case, the store didn't provide a correct analysis. Therefore, the diagnosis was faulty. Therefore, the store doesn't deserve to be paid.
And I don't think this is similar at all to the bookstore thread. The conditions here are different.