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Old 01-24-2009, 06:28 PM   #10
Flylady
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Join Date: Apr 2006
Location: So. California & Lakes Region
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Default PSNH new billing system...

Imagine how I felt when I got my $415.00 bill yeaterday. Mind you I closed up my cottage for the winter on Oct 15th. Normally once the place is closed I average about an $8.00 per month bill. I called them, waited 18 minutes then spoke to a very nice (but tired) service rep. She explained that they switched to a new billing system last year in which the design was to assigned estimated meter readings based on the customers historical average when camps are closed for the winter or the meter readers simply can not read the meters (such as the last bad storm.) What they quickly have discovered once the bills using the estimated usage program began to be sent last month is the the estimated usage piece is not working correctly in some cases. So far for the last 2 months my estimated usage is in excess of 700 KW per month when at best the average should be around 20 Kw's. Anyway she was very professional and said the would reverse the full bill and asked for my patcience while they try to correct their system.
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