Did your mother call the store or the stove mfg? In this type of case if you call the store and tell them you want the name of the areas rep (for the company that is.) If they tell you there isn't one ask for a contact name and number to lodge a complaint with the mfg. This usually makes them nervous as they do not want the company they represent hearing bad things about one of their outlets. I did this with a car (chrysler) they had a part on order for weeks and weeks with no end in sight. I finally called the dealer and asked for the ("Massachusetts Rep.") they were very uneasy but gave me a name and number (as I insisted and would not hang up without it.) Literally that afternoon the OWNER of the dealership called me to see what was going on. Needless to say within days he got my car repaired...He all but begged me not to call the number his service guy gave me and I called it anyways, AFTER my car was fixed.
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