I've known the owners for years and bought a couple Jotul propane stoves from them. Never again. Shortly after I purchased a large unit to replace a smaller unit (my main source of heat) it stopped working. Their tech at the time came out and diagnosed the problem but the owners would not order the part until I paid upfront. Then they said it had to go back to the mfgr to get their approval. This was a brand new stove! Their customer service is non-existant. I was on the phone with them daily trying to get them off their butts and to get my stove working. Finally got my money for the part back. Too many other good businesses around.
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