As in most things, we believe what we wish to believe. First, ignore that this is a tattoo parlor and the person wanted a nose piercing. Think instead, she was going to the hairdresser. The person had an appointment and was late even though she called. The business owner said she would accommodate her and when she arrived a tattoo was in progress...a labor intensive, profitable procedure that does require full attention to the client. I absolutely agree that the owner should have acknowledged her presence and been somewhat pleasant. On the other hand, the client should have realized that the owner was being accommodating and cut her some slack.As far as walk-ins being taken first, it depends. I think the critical point is that both parties could have been more accommodating....the birthday girl realizing she was late for her first appointment and the business owner being a bit more pleasant (altho we have not heard her side). Anyway life is too short and tempers seem too long. And let's try not to deal with the culture issues, just the business practices.
|