Rude Service versus Rude Customers
There is no excuse for rudeness in a customer service business even for a more profitable service. However, when a business is selling time (versus say appliances) and a customer calls "around 5 pm" to say they will be late for a 5pm appointment, I think the customer is being rude as well.
Now, as they say, [circumstance] happens, so kudos to Dragonfly for calling. That was the right thing to do. But when you're told that someone will "squeeze you in" I would expect to have to wait...that's life.
Perhaps if people made it a priority to honor their appointments punctually, a business owner would not feel that walk ins take precedence.
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