Ok, but
Karen...while I applaud your decision to come here and write what you did, I would say this: You offer plausible and reasonable explanations about why some of the terrible experiences we have read about took place.
"...expected and unexpected bumps to sort through". Yes, of course any new business is going to experience a learning curve, and many growing pains.
However, upon reading all the negative reviews, and seeing a very common thread in all of them, my bet would be that Wolfboro Inn was not quite ready to open, yet as summer was here, and there were dollars to be had, you made the decsion to go ahead and open anyway. Sort of like a date was set, and no matter what state of readiness you were in, you opened the doors.
While I hope that was not the case, it is what I think happened. It seems as though the employees were no where near trained and ready. Far from it.
In your post, I believe you should have taken some responsibility for the people who spent money there, and received very poor value for it.
Shouldn't you be held accountable for such terrible service? Never mind a computer system with a bad hard drive. You and your people should have tested your equipment, and been comfortable with it's performance before opening. Perhaps a soft, or mock, opening would have been in order. Friends and family only. Whatever.
Clearly, you were not ready to open, but did anyway.
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