Amerigas surcharge

Sue Doe-Nym · 10-06-2021, 10:53 AM

This should not be a new thread because the propane companies were discussed earlier this year, but I couldn’t find it. This is just a FYI for Amerigas customers: they have a new list of information and conditions, which includes a $12 per month charge for the new monitor they installed on our underground tank. At no time prior to this “no charge to the customer to install this device” was a monthly fee mentioned. There’s no question that this should be a help in monitoring the tank level from a computer, but adding a charge without first disclosing it at time of installation does not sit well. Maybe we are being unreasonable…….

WinnisquamZ · 10-06-2021, 12:58 PM

Agree, but what are your options? Cancel account, stop using propane?

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P-3 Guy · 10-06-2021, 01:37 PM

Request that they come back and take out the monitor that you didn't pay for them to install in the first place.

WinnisquamZ · 10-06-2021, 03:19 PM

Don’t they own the underground tank? But, please let us all know how that goes

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Sue Doe-Nym · 10-06-2021, 03:50 PM

We are unlikely to go crazy over this, but it’s not a professional way to do business. My guess is that there will be a sufficient number of customers who raise a stink about it, and perhaps they will rethink the policy….just a guess.

10-06-2021, 10:53 AM	#1
Sue Doe-Nym Senior Member Join Date: Jul 2009 Posts: 1,427 Thanks: 745 Thanked 791 Times in 414 Posts	Amerigas surcharge This should not be a new thread because the propane companies were discussed earlier this year, but I couldn’t find it. This is just a FYI for Amerigas customers: they have a new list of information and conditions, which includes a $12 per month charge for the new monitor they installed on our underground tank. At no time prior to this “no charge to the customer to install this device” was a monthly fee mentioned. There’s no question that this should be a help in monitoring the tank level from a computer, but adding a charge without first disclosing it at time of installation does not sit well. Maybe we are being unreasonable…….

10-06-2021, 12:58 PM	#2
WinnisquamZ Senior Member Join Date: Dec 2016 Posts: 2,063 Thanks: 210 Thanked 663 Times in 438 Posts	Agree, but what are your options? Cancel account, stop using propane? Sent from my iPhone using Winnipesaukee Forum mobile app

10-06-2021, 01:37 PM	#3
P-3 Guy Senior Member Join Date: Apr 2011 Location: Under the former KNHZ bounce pattern Posts: 501 Thanks: 4 Thanked 212 Times in 115 Posts	Request that they come back and take out the monitor that you didn't pay for them to install in the first place.

10-06-2021, 03:19 PM	#4
WinnisquamZ Senior Member Join Date: Dec 2016 Posts: 2,063 Thanks: 210 Thanked 663 Times in 438 Posts	Don’t they own the underground tank? But, please let us all know how that goes Sent from my iPhone using Winnipesaukee Forum mobile app

10-06-2021, 03:50 PM	#5
Sue Doe-Nym Senior Member Join Date: Jul 2009 Posts: 1,427 Thanks: 745 Thanked 791 Times in 414 Posts	We are unlikely to go crazy over this, but it’s not a professional way to do business. My guess is that there will be a sufficient number of customers who raise a stink about it, and perhaps they will rethink the policy….just a guess.