Gilford Well Company

Slickcraft · 03-31-2014, 03:19 PM

We had a very good experience with them today.

We have a 310' drilled well with a submersible pump that died yesterday, it had been down there for 16 years. I called Gilford Well at 8:15 this morning and within an hour one of their trucks with two courteous and knowledge guys arrived at the house. I had passed on info on the old pump so they had everything necessary on the truck.

They quickly agreed with my assessment, the pump had seized up and the starting winding was drawing enough current to trip the breaker. They proceeded to remove the old pump, replace the wire run to the pump (at my request), install the new pump and replace the old pressure regulator, also at my request. Everything was back in operation after 2 1/2 hours.

Of course this kind of pump replacement does not come cheep but we were very happy to get the water back so soon. And we were not prior customers as the old pump had been installed by another company by the previous home owner.

camp guy · 03-31-2014, 05:26 PM

It is nice to know customer service is alive and well at Gilford Pump. Of course, because you gave them the necessary information so they could arrive prepared to do the job was a big help, too.

So, for a few bucks you got your water back, and everybody is happy.

Just Sold · 03-31-2014, 06:15 PM

Sounds like you had good quality service.
One important question is did they bleach the well after they finished?
I have seen it happen many times that the well gets bacteria in it while being worked on. Then the property residents will get a stomach bug* in a few days. So I suggest treating the well for bacteria with a gallon of household bleach just in case and it is a good ounce of prevention. Let it stay in there a day and then flush the system until the bleach smell dissipates.

*In one severe instance the home owner ended up in the hospital.

Slickcraft · 03-31-2014, 07:02 PM

Quote:

Originally Posted by Just Sold

Sounds like you had good quality service.
One important question is did they bleach the well after they finished?
I have seen it happen many times that the well gets bacteria in it while being worked on. Then the property residents will get a stomach bug* in a few days. So I suggest treating the well for bacteria with a gallon of household bleach just in case and it is a good ounce of prevention. Let it stay in there a day and then flush the system until the bleach smell dissipates.

*In one severe instance the home owner ended up in the hospital.

Yes they did treat the well at the end and advised to use a good bit of water the next day or two. Prior to lowering the top water line coupling into the well, they ran the new pump for about 5 min spilling the water out to the side. The water ran clear from the start so little sediment got stirred up in the process. There is a slight chlorine odor that should be gone in a day or two.

Just Sold · 04-01-2014, 04:44 AM

Quote:

Originally Posted by Slickcraft

Yes they did treat the well at the end and advised to use a good bit of water the next day or two. Prior to lowering the top water line coupling into the well, they ran the new pump for about 5 min spilling the water out to the side. The water ran clear from the start so little sediment got stirred up in the process. There is a slight chlorine odor that should be gone in a day or two.

Glad to hear they treated the well. I have seen too many times when a well company doesn't do that.

03-31-2014, 03:19 PM	#1
Slickcraft Senior Member Join Date: Mar 2008 Location: Welch Island and The Taylor Community Posts: 3,296 Thanks: 1,222 Thanked 2,080 Times in 952 Posts	Gilford Well Company We had a very good experience with them today. We have a 310' drilled well with a submersible pump that died yesterday, it had been down there for 16 years. I called Gilford Well at 8:15 this morning and within an hour one of their trucks with two courteous and knowledge guys arrived at the house. I had passed on info on the old pump so they had everything necessary on the truck. They quickly agreed with my assessment, the pump had seized up and the starting winding was drawing enough current to trip the breaker. They proceeded to remove the old pump, replace the wire run to the pump (at my request), install the new pump and replace the old pressure regulator, also at my request. Everything was back in operation after 2 1/2 hours. Of course this kind of pump replacement does not come cheep but we were very happy to get the water back so soon. And we were not prior customers as the old pump had been installed by another company by the previous home owner.

03-31-2014, 05:26 PM	#2
camp guy Senior Member Join Date: Apr 2004 Location: formerly Winter Harbor, still Wolfeboro Posts: 1,181 Thanks: 299 Thanked 525 Times in 293 Posts	Gilford Well Company It is nice to know customer service is alive and well at Gilford Pump. Of course, because you gave them the necessary information so they could arrive prepared to do the job was a big help, too. So, for a few bucks you got your water back, and everybody is happy.

03-31-2014, 06:15 PM	#3
Just Sold Senior Member Join Date: Apr 2004 Location: Suncook, NH, but at The Lake at Heart Posts: 2,615 Thanks: 1,082 Thanked 434 Times in 210 Posts	Sounds like you had good quality service. One important question is did they bleach the well after they finished? I have seen it happen many times that the well gets bacteria in it while being worked on. Then the property residents will get a stomach bug* in a few days. So I suggest treating the well for bacteria with a gallon of household bleach just in case and it is a good ounce of prevention. Let it stay in there a day and then flush the system until the bleach smell dissipates. In one severe instance the home owner ended up in the hospital. __________________ Just Sold* At the lake the stress of daily life just melts away. Pro Re Nata

The Following 4 Users Say Thank You to Slickcraft For This Useful Post:
AKADQ (03-31-2014), camp guy (03-31-2014), Lakemamma (04-01-2014), Whimsey (04-06-2014)