Mercury Disappointment

Sully · 09-10-2014, 06:27 AM

I purchased a 2014 90HP Mercury engine for my pontoon boat in May. With under 15 hours on the engine, it left my guests, my wife and me stranded on the lake on a windy Saturday afternoon in July when it stalled and then failed to start. It cost me $300 to be towed back to my dock. My marina told me the problem was the "high pressure fuel pump" and it was replaced. My disappointment......Mercury has done absolutely nothing to even suggest that this shouldn't have occurred. In fact, Mercury has refused to take any responsibility for reimbursing the cost of the tow to me.
Am I expecting too much from Mercury? Is this the Mercury approach to standing up for their products or their customers? Your comments would be appreciated since I am extremely frustrated by this. By the way, I am now a member of Sea Tow and I will continue to be.....

09-10-2014, 06:27 AM	#1
Sully Member Join Date: Apr 2004 Posts: 49 Thanks: 110 Thanked 10 Times in 6 Posts	Mercury Disappointment I purchased a 2014 90HP Mercury engine for my pontoon boat in May. With under 15 hours on the engine, it left my guests, my wife and me stranded on the lake on a windy Saturday afternoon in July when it stalled and then failed to start. It cost me $300 to be towed back to my dock. My marina told me the problem was the "high pressure fuel pump" and it was replaced. My disappointment......Mercury has done absolutely nothing to even suggest that this shouldn't have occurred. In fact, Mercury has refused to take any responsibility for reimbursing the cost of the tow to me. Am I expecting too much from Mercury? Is this the Mercury approach to standing up for their products or their customers? Your comments would be appreciated since I am extremely frustrated by this. By the way, I am now a member of Sea Tow and I will continue to be.....