Winnipesaukee Wood Products

donnamatrix · 10-12-2005, 12:45 PM

Who knows anything about this firm? We ordered a Corian top through Home Depot, which was manufactured by WWD. The Corian has a "dip" in it, it is uneven across the top. WWD is resistant to providing customer service.

wires1999 · 10-12-2005, 02:04 PM

are you sure it's not winnisquam wood products. home depot should be able to help you if you purchased anything through them.

codeman671 · 10-12-2005, 03:17 PM

Quote:

Originally Posted by donnamatrix

Who knows anything about this firm? We ordered a Corian top through Home Depot, which was manufactured by WWD. The Corian has a "dip" in it, it is uneven across the top. WWD is resistant to providing customer service.

If this is something that you recently ordered through Home Depot they will have to guarantee it. It may take a bit of battling with them but they are usually good about it in the end. I have had issues with them on cabinets before and after a bit of going back and forth they always clear things up.

SOMEONEGOTCHA · 10-12-2005, 05:48 PM

Quote:

Originally Posted by codeman671

If this is something that you recently ordered through Home Depot they will have to guarantee it. It may take a bit of battling with them but they are usually good about it in the end.

The problem may come if you had it custom made, which Corian usually is custom made. Department type of stores like Home Depot do fight pretty good or just make things miserable enough for you to give up as they don't want something that they can't put back in stock and custom made is in that catergory.

donnamatrix · 10-13-2005, 08:56 AM

Hi

Actually, at first Home Depot respectfully declined to be helpful, as all Corian products are custom. My husband then called Winnisquam Wood Products, who have no concept of "customer service." So, my husband called and spoke to the Big Kahuna at HD, who came to our house last night, looked at the countertop, agreed it was defective, wrapped it up, and took it with him. He stated he hoped to have it remedied and back to us by end of week. This probably means that WWP will "even out" the 1/8 to 1/4 inch "dip" in the middle of the Corian somehow, rather than crafting a new one. We'll see. But, very thankful for the response from management at HD, and will tell them so via letter

donnamatrix · 11-30-2005, 01:39 PM

Hi.

Just wanted everyone to know that Ron Anderson, the Kitchen/Bath Specialty manager at Home Depot is a great fellow to work with. When Winnisquam Wood Products screwed up our $900 Corian counter and declined to remedy the situation, Home Depot (who had subcontracted WWP for the job) stepped to the plate. They allowed us to use our $900 already paid for the Corian for any product. We decided against Corian, as Home Depot's manufacturer is WWP... instead we ordered Silestone. Which is more expensive, but great. In the interim, Ron had come to our house and installed a Formica countertop to the cabinet base to enable us to use the "island" throughout the time it took to get the Silestone. He did this on a Sunday! I love the Silestone, and am truly delighted with Home Depot's customer service efforts.

phoenix · 11-30-2005, 03:58 PM

good to know since we want to put new countertops in this Spring

10-12-2005, 12:45 PM	#1
donnamatrix Senior Member Join Date: Apr 2004 Location: Moultonboro Posts: 833 Thanks: 24 Thanked 258 Times in 120 Posts	Winnipesaukee Wood Products Who knows anything about this firm? We ordered a Corian top through Home Depot, which was manufactured by WWD. The Corian has a "dip" in it, it is uneven across the top. WWD is resistant to providing customer service.

10-13-2005, 08:56 AM	#5
donnamatrix Senior Member Join Date: Apr 2004 Location: Moultonboro Posts: 833 Thanks: 24 Thanked 258 Times in 120 Posts	Home Depot to Rescue Hi Actually, at first Home Depot respectfully declined to be helpful, as all Corian products are custom. My husband then called Winnisquam Wood Products, who have no concept of "customer service." So, my husband called and spoke to the Big Kahuna at HD, who came to our house last night, looked at the countertop, agreed it was defective, wrapped it up, and took it with him. He stated he hoped to have it remedied and back to us by end of week. This probably means that WWP will "even out" the 1/8 to 1/4 inch "dip" in the middle of the Corian somehow, rather than crafting a new one. We'll see. But, very thankful for the response from management at HD, and will tell them so via letter

11-30-2005, 01:39 PM	#6
donnamatrix Senior Member Join Date: Apr 2004 Location: Moultonboro Posts: 833 Thanks: 24 Thanked 258 Times in 120 Posts	Update to countertop issue Hi. Just wanted everyone to know that Ron Anderson, the Kitchen/Bath Specialty manager at Home Depot is a great fellow to work with. When Winnisquam Wood Products screwed up our $900 Corian counter and declined to remedy the situation, Home Depot (who had subcontracted WWP for the job) stepped to the plate. They allowed us to use our $900 already paid for the Corian for any product. We decided against Corian, as Home Depot's manufacturer is WWP... instead we ordered Silestone. Which is more expensive, but great. In the interim, Ron had come to our house and installed a Formica countertop to the cabinet base to enable us to use the "island" throughout the time it took to get the Silestone. He did this on a Sunday! I love the Silestone, and am truly delighted with Home Depot's customer service efforts.

11-30-2005, 03:58 PM	#7
phoenix Senior Member Join Date: Apr 2004 Location: phoenix and moultonboro Posts: 1,557 Thanks: 61 Thanked 276 Times in 194 Posts	good to know since we want to put new countertops in this Spring __________________ it's tough to make predictions specially about the future

10-12-2005, 02:04 PM	#2
wires1999 Member Join Date: Apr 2004 Posts: 34 Thanks: 0 Thanked 0 Times in 0 Posts	are you sure it's not winnisquam wood products. home depot should be able to help you if you purchased anything through them.