Sears in Tilton - Customer Service

[dmjr]

Just thought I would give you all a heads up about a experience I have had with Sears in Tilton. I took my Kenmore Vacuum cleaner there at the beginning of December to get the power cord replaced under warranty. They told me that it would be a week turnaround to get it back. After it did not arrive a week later they called me to inform me that it was going to be longer than expected since they lost it. I went down today after they called me to say it was in and they could not find when I got there. Talk about bad customer service!