Fuller Oil and Propane

jeffk · 01-08-2014, 06:52 PM

We ran out yesterday. We are on auto delivery. We pulled out the old bill and they last delivered November 11th. That's 8 weeks, far too long in this frigid weather. Usually they deliver every 4 - 6 weeks in the peak of winter. We called, several times, no answer.

We finally dropped into the Moultonborough office. We were scheduled for a tech visit with 10 gallons to be followed up "soon" by a full delivery. The tech showed up a couple hours later and the delivery showed up late last night. So all was resolved reasonably quickly once we got in touch.

While some of this problem is weather related, the office says fuel use is up 30%, the rest seems to be poor planning and poor scheduling. Auto delivery planning is supposed to include temperature in its calculation. Fuel delivery for us should have come weeks ago. Having no phone service for over a week is absurd. The state set up a hotline almost overnight. Fuller certainly could have done the same. They could have told people they were having trouble keeping up and to call the hotline if they had less than 1/4 tank. Instead, they just hunkered down and tried to bluff their way out. It is poor management of a problem/crisis situation. Too bad.

FYI, you can buy diesel at the gas station and put it in your tank. It's the same stuff. But you will pay road gas taxes on it. Annoying but it will keep you warm.

01-08-2014, 06:52 PM	#7
jeffk Senior Member Join Date: Feb 2004 Location: Center Harbor Posts: 1,191 Thanks: 212 Thanked 460 Times in 263 Posts	Ran out, no auto delivery We ran out yesterday. We are on auto delivery. We pulled out the old bill and they last delivered November 11th. That's 8 weeks, far too long in this frigid weather. Usually they deliver every 4 - 6 weeks in the peak of winter. We called, several times, no answer. We finally dropped into the Moultonborough office. We were scheduled for a tech visit with 10 gallons to be followed up "soon" by a full delivery. The tech showed up a couple hours later and the delivery showed up late last night. So all was resolved reasonably quickly once we got in touch. While some of this problem is weather related, the office says fuel use is up 30%, the rest seems to be poor planning and poor scheduling. Auto delivery planning is supposed to include temperature in its calculation. Fuel delivery for us should have come weeks ago. Having no phone service for over a week is absurd. The state set up a hotline almost overnight. Fuller certainly could have done the same. They could have told people they were having trouble keeping up and to call the hotline if they had less than 1/4 tank. Instead, they just hunkered down and tried to bluff their way out. It is poor management of a problem/crisis situation. Too bad. FYI, you can buy diesel at the gas station and put it in your tank. It's the same stuff. But you will pay road gas taxes on it. Annoying but it will keep you warm.