Winnipesaukee Bay Gulls

MeredithMan · 06-27-2016, 09:28 AM

First, I will say that we have been customers of WBG for a number of years. Their bagels are very good.

It seems, however, like many small service businesses, they get overwhelmed during the busy season, which results in poor customer service and snippy attitudes.

Since we have about a 15 minute drive each way to their shop, we typically call in our order so it is ready for pick-up. Yesterday, I called repeatedly, only to hear a fast-busy signal, so I just drove over. When I arrived, there was a line of maybe 5 people....not bad. When it was time to place my order, I told the woman I would like a Cinnamon Sugar bagel, to which she replied, "we're out". I said, "OK, well just dip one of the plain bagels in the Cinnamon Sugar...you've done that before". Her response was, "we only have 3 plains left, and we're too busy to do that". (huh?)

I said, "so you can sell me a plain, but not a plain dipped in cinnamon sugar?....never mind, I'll take 2 plain and 2 sesame"

I then asked if they were having problems with their phones, because I had called repeatedly and got a fast busy. Her reply was that they took the phone off the hook because they were too busy to answer it. I said that that was really annoying as a customer, since it is prominently displayed on their website to "call ahead". She just gave me a blank stare....

I'm guessing that they had been much busier before I got there, because the woman was clearly frazzled, which translated into being snippy with me. Time to take a bagel vacation till after Labor Day.....

06-27-2016, 09:28 AM	#1
MeredithMan Senior Member Join Date: Aug 2013 Location: Bedford, NH; Meredith, NH Posts: 924 Thanks: 252 Thanked 798 Times in 321 Posts	Winnipesaukee Bay Gulls First, I will say that we have been customers of WBG for a number of years. Their bagels are very good. It seems, however, like many small service businesses, they get overwhelmed during the busy season, which results in poor customer service and snippy attitudes. Since we have about a 15 minute drive each way to their shop, we typically call in our order so it is ready for pick-up. Yesterday, I called repeatedly, only to hear a fast-busy signal, so I just drove over. When I arrived, there was a line of maybe 5 people....not bad. When it was time to place my order, I told the woman I would like a Cinnamon Sugar bagel, to which she replied, "we're out". I said, "OK, well just dip one of the plain bagels in the Cinnamon Sugar...you've done that before". Her response was, "we only have 3 plains left, and we're too busy to do that". (huh?) I said, "so you can sell me a plain, but not a plain dipped in cinnamon sugar?....never mind, I'll take 2 plain and 2 sesame" I then asked if they were having problems with their phones, because I had called repeatedly and got a fast busy. Her reply was that they took the phone off the hook because they were too busy to answer it. I said that that was really annoying as a customer, since it is prominently displayed on their website to "call ahead". She just gave me a blank stare.... I'm guessing that they had been much busier before I got there, because the woman was clearly frazzled, which translated into being snippy with me. Time to take a bagel vacation till after Labor Day.....