Auto Serv Tilton

Argie's Wife · 10-07-2009, 08:53 AM

We haven't been happy with the experience we've had with them. Hubby bought a small Jeep from them for commuting. When he came in for an inspection, which is free when you've purchased a vehicle from them, he was told the tires would not pass and was given an estimate for one set of tires - no choices to pick from.

The estimate he was given was well over what we could afford. The service manager had an attitude that said "I don't have time for this." Perhaps he was having a bad day but we felt we had to go elsewhere to get tires we could afford at the time. Hubby did ask for more choices and was not given but the one.

When hubby returned to show the new tires to the Service Dept. so that he could pass inspection and get his sticker, they charged him for the inspection and stated it was because he took his Jeep elsewhere for tires and did NOT but the one set he was offered. He disputed the charge and it was finally waived but not without some hassle. He told them their cost for tires was high. (Incidentally, he priced the tires they offered him with TireWarehouse and found them to be cheaper by $30 a piece. If you could save $120 on tires, what would you do?)

In an economy where things are tough and people are likely to put of unnecessary expense and shop around more, I would think that a dealership such as AutoServ would work with customers to get their business. We've been disappointed by their service and feel they are not in touch with the average young family.

angela4design · 10-07-2009, 09:36 AM

Quote:

I think they're sheisters, and I'll never step foot in there again.

I've heard the same from friends and family that have had estimates and repairs done there. Unnessary repairs and overpriced work. Fortunately, I don't know anyone who has had an inspection debacle.

chipj29 · 10-07-2009, 12:18 PM

Quote:

Originally Posted by Argie's Wife

We haven't been happy with the experience we've had with them. Hubby bought a small Jeep from them for commuting. When he came in for an inspection, which is free when you've purchased a vehicle from them, he was told the tires would not pass and was given an estimate for one set of tires - no choices to pick from.

The estimate he was given was well over what we could afford. The service manager had an attitude that said "I don't have time for this." Perhaps he was having a bad day but we felt we had to go elsewhere to get tires we could afford at the time. Hubby did ask for more choices and was not given but the one.

When hubby returned to show the new tires to the Service Dept. so that he could pass inspection and get his sticker, they charged him for the inspection and stated it was because he took his Jeep elsewhere for tires and did NOT but the one set he was offered. He disputed the charge and it was finally waived but not without some hassle. He told them their cost for tires was high. (Incidentally, he priced the tires they offered him with TireWarehouse and found them to be cheaper by $30 a piece. If you could save $120 on tires, what would you do?)

In an economy where things are tough and people are likely to put of unnecessary expense and shop around more, I would think that a dealership such as AutoServ would work with customers to get their business. We've been disappointed by their service and feel they are not in touch with the average young family.

Wow, that is amazing to me. So to save themselves $120 they lost your future business, which I am sure would be more than $120. I am amazed that business people (I use that term loosely in this case) feel that this is a good business practice.

Irish mist · 10-07-2009, 01:03 PM

This is one of the WORST places in central NH to go to. I use Salta Tire in Laconia, and I have been
very pleased with them. Quick story: I was looking at a car at Auto Serv several years ago and when the salesman approached me I told him the same car was almost five thousand dollars cheaper in Concord......so why would I pay Auto Serv the higher price. He told me to go to Concord, but that If I ever tried to use Auto Serv for repairs they would remember who I was. I told him to shove his "threat" where the sun don't shine......and I have never set foot in that
dump again.

When I went to Concord to purchase my car the first thing they asked me is if I went to Auto Serv in Tilton first......when I told them about my experience they all laughed. They said that it was common for people in the Lakes Region to find themselves in Concord after dealing with these people.

Sunrise Point · 10-07-2009, 04:56 PM

I have never, ever gone to a dealer to purchase a car or to have service done. The one exception to this has been my one experience with AutoServe in Tilton.

Last year, at 3:00pm on the Saturday before Easter, my brakes on my 98 Ranger failed completely while I was driiving on Rte 3 by the Mall outlet. I called several small repair shops, but most of them closed at 1:00pm that day (I don't blame them).

I was able to coast into AutoServe, and appealed to the service department for help. They had the car up on a lift and diagnosed a burst brake line, gave me an extimate to fix it and a promise that I would be on my way by 5:00PM that evening.

I am sure that the cost of the repair was more than at my mechanic here in MA, but they did the work and got me on my way by 5:30PM. Driving home to my mechanic was not an option.

I wrote a letter commending the receptionist in the service department as well as the unfortunate mechanic who had to work on an old mud-splattered pickup. I haven't been back though, dealer avoidance is a hard habit to break.

I have a few friends (one a life-long Laconia resident) who go to Northeast Tire on Rte 3 in Belmont and they recommend them highly.

10-07-2009, 01:03 PM	#4
Irish mist Senior Member Join Date: Dec 2006 Posts: 686 Thanks: 128 Thanked 85 Times in 49 Posts	This is one of the WORST places in central NH to go to. I use Salta Tire in Laconia, and I have been very pleased with them. Quick story: I was looking at a car at Auto Serv several years ago and when the salesman approached me I told him the same car was almost five thousand dollars cheaper in Concord......so why would I pay Auto Serv the higher price. He told me to go to Concord, but that If I ever tried to use Auto Serv for repairs they would remember who I was. I told him to shove his "threat" where the sun don't shine......and I have never set foot in that dump again. When I went to Concord to purchase my car the first thing they asked me is if I went to Auto Serv in Tilton first......when I told them about my experience they all laughed. They said that it was common for people in the Lakes Region to find themselves in Concord after dealing with these people. Last edited by Irish mist; 10-07-2009 at 03:38 PM.

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10-07-2009, 08:53 AM	#1
Argie's Wife Senior Member Join Date: Oct 2004 Location: Alton Posts: 1,908 Blog Entries: 1 Thanks: 533 Thanked 579 Times in 260 Posts	We haven't been happy with the experience we've had with them. Hubby bought a small Jeep from them for commuting. When he came in for an inspection, which is free when you've purchased a vehicle from them, he was told the tires would not pass and was given an estimate for one set of tires - no choices to pick from. The estimate he was given was well over what we could afford. The service manager had an attitude that said "I don't have time for this." Perhaps he was having a bad day but we felt we had to go elsewhere to get tires we could afford at the time. Hubby did ask for more choices and was not given but the one. When hubby returned to show the new tires to the Service Dept. so that he could pass inspection and get his sticker, they charged him for the inspection and stated it was because he took his Jeep elsewhere for tires and did NOT but the one set he was offered. He disputed the charge and it was finally waived but not without some hassle. He told them their cost for tires was high. (Incidentally, he priced the tires they offered him with TireWarehouse and found them to be cheaper by $30 a piece. If you could save $120 on tires, what would you do?) In an economy where things are tough and people are likely to put of unnecessary expense and shop around more, I would think that a dealership such as AutoServ would work with customers to get their business. We've been disappointed by their service and feel they are not in touch with the average young family.

10-07-2009, 04:56 PM	#5
Sunrise Point Senior Member Join Date: Jan 2007 Location: Meredith Center / Winnisquam Posts: 250 Thanks: 87 Thanked 34 Times in 21 Posts	I have never, ever gone to a dealer to purchase a car or to have service done. The one exception to this has been my one experience with AutoServe in Tilton. Last year, at 3:00pm on the Saturday before Easter, my brakes on my 98 Ranger failed completely while I was driiving on Rte 3 by the Mall outlet. I called several small repair shops, but most of them closed at 1:00pm that day (I don't blame them). I was able to coast into AutoServe, and appealed to the service department for help. They had the car up on a lift and diagnosed a burst brake line, gave me an extimate to fix it and a promise that I would be on my way by 5:00PM that evening. I am sure that the cost of the repair was more than at my mechanic here in MA, but they did the work and got me on my way by 5:30PM. Driving home to my mechanic was not an option. I wrote a letter commending the receptionist in the service department as well as the unfortunate mechanic who had to work on an old mud-splattered pickup. I haven't been back though, dealer avoidance is a hard habit to break. I have a few friends (one a life-long Laconia resident) who go to Northeast Tire on Rte 3 in Belmont and they recommend them highly.