Looking for Carpet Cleaners and Painters

[GsChinadoll]

Congratulations on the new home! Just in time for spring and summer!

[ishoot308]

I too can recommend Great Northern! They cleaned the carpets on my boat and did a great job!

Dan

[Irrigation Guy]

After reading good reviews and having recommended them to one of my clients I contacted GNC to do some carpets and some cleaning prior a party we were having. I spoke with Frank the owner, and we agreed on a price at which point I made an appointment to have it done. The night before I received a missed call from an unknown number with no message. The next morning(day of appointment)the curiosity got to me as it had a 455 number which is a local cell phone and I returned the call. It was GNC and I left a message. This call was returned and it was Frank asking to come earlier as it would fill a blank in their schedule. I told him that would be fine.

His carpet cleaning crew arrived and told me they were waiting on the cleaners and would begin the carpets. No problem here. We go upstairs and move a few things out of the way and the drag the hoses up in though the front door. One of the guys approaches me and starts to discuss price. He tells me what they charge for carpets and cleaning. The carpet price was very close but the cleaning price was a bit off from what Frank quoted. That's fine the worker will call Frank and we will figure it out. He walks outside while dialing.

As I wait inside the hoses start being dragged outside and the men load everything back into the truck. I look out the door and the guy that was on the phone comes back and says they are going to try and find the cleaners and will be back.
I have a funny feeling about this and wait about a half hour and call Franks call phone, of coarse he doesn't answer. I leave a message asking if they planned on returning as I needed to know due to the fact I had other preparations to make and the place still needed cleaning. He still didn't call back. I left a second message to no avail.

Not sure what happened but we basically agreed on the carpet price(within $5) and at least they could have cleaned those and agreed to disagree on the quoted cleaning price.

I have never come close to being treated this very unprofessional way by any organization and felt the need to share my experience with others on this forum.

Sorry for it being so long but offered additional details to clear up any obvious questions that might arise. I have always felt that you find out more about an organization when a problem arises and how it is handled than when everything goes smoothly.

I am thankful for this website as I feel that a business should not be able to treat a customer this way and "get away" with it.

Use GNC at your own risk.

[Great Northern Cleaning]

I am not going to get into a debate here about how I run my business. All I will say, is that on occasion, due to a conflict of personalities, pricing, what the value of my services verses the costs to certain customers make it impossible to come to an agreement. This was a case where the customer felt my prices outweighed the value of the services to be rendered, and I chose to walk away, then to lose money. I will say that my prices for the services that we offer tend to be lower across the board than most of my competitors and that I offer the same prices for our services to everyone. Whether you own a multimillion dollar lake front house..or are just a common working man..as it was put to me..my prices are fair and honest. If you can not afford to have certain things done...it does not entitle you to try to get me to lower my prices to the point where I can not perform the work properly and get the desired end result. I do not like to walk off jobs ...but on occasion it's my only choice.

[Irrigation Guy]

Originally Posted by Great Northern Cleaning

I am not going to get into a debate here about how I run my business. All I will say, is that on occasion, due to a conflict of personalities, pricing, what the value of my services verses the costs to certain customers make it impossible to come to an agreement. This was a case where the customer felt my prices outweighed the value of the services to be rendered, and I chose to walk away, then to lose money. I will say that my prices for the services that we offer tend to be lower across the board than most of my competitors and that I offer the same prices for our services to everyone. Whether you own a multimillion dollar lake front house..or are just a common working man..as it was put to me..my prices are fair and honest. If you can not afford to have certain things done...it does not entitle you to try to get me to lower my prices to the point where I can not perform the work properly and get the desired end result. I do not like to walk off jobs ...but on occasion it's my only choice.

You set the price and I accepted that price. You changed your mind about whether you were willing to work for that price and had your guys lie to me saying they would return. Then you were not courteous enough to return a phone call telling me what you are saying now. Only now are you responding due to the public nature of this forum. Truly bad business in my book.
Nevermind that this all could have been worked out by having your guy hand me the phone.
You have now shown everyone what may happen if you change your mind.
Sent from my ADR6400L using Tapatalk 2

[Glendale Girl]

I have had Frank clean my house do carpets and windows. His crew was the utmost professional. I highly recommend them! You will not be dissappionted. If you are I will pay your bill. Thats how confident I am with GNC

[Great Northern Cleaning]

Originally Posted by LocalRealtor

You set the price and I accepted that price. You changed your mind about whether you were willing to work for that price and had your guys lie to me saying they would return. Then you were not courteous enough to return a phone call telling me what you are saying now. Only now are you responding due to the public nature of this forum. Truly bad business in my book.
Nevermind that this all could have been worked out by having your guy hand me the phone.
You have now shown everyone what may happen if you change your mind.
Sent from my ADR6400L using Tapatalk 2

Right from the very first phone call when I told you what the cost of the job would be and you said and I quote "geeez I am just a working man...not one of these big Moultonborough lake houses" as a way to get me to cut my prices down...that right there left a bad taste in my mouth. So I lowered my over the phone quote...reluctantly. I told you once we were on site we may have to adjust the price. My guys went to great lengths trying to explain what the price was going to be to perform the work that you wanted done and this was all before we started any work. You tried to haggle with them to the point that it made them so uncomfortable that they called me and said they just wanted to leave. So I told them to leave. Once we arrived at this point...I am under no obligation to answer your phone calls nor do I care to. We were on site...we told you a price before any work would have begun...that was not good enough for you. End of story. Now that you have me going let me explain to others about my pricing. I have some of the most competitive prices in the area. We offer good solid work for a fair price. And if you live in a big nice lake front house...I am not going to charge you more than the average Joe just because you have worked hard and have become successful. Our consistent growth and repeat customers tells me we are doing something right. We employ 29 cleaners in the Lakes Region who really enjoy what they do for a living.

[WakeboardMom]

Frank and his crew routinely clean my small rental cottage, and we cannot say enough good things about GNC's service. They do a great job in a professional and timely manner. There is never any issue on turnover day.

They have cleaned my home as well. The service is great and always for a completely fair and competitive price. Two thumbs up!

[Lakesrider]

I used Stanley Steamer to do my house. They were in and out in just a few hours. (My house was also empty at the time so it made it pretty easy. 1300 sq ft BTW. The carpets came out great, and were dry enough to use almost right away. We had them use a enzyme on the basement carpets and the whole house smelled great afterwards. I guess it just depends on what you are looking for and if you want to use a local company or not.

I did my own cleaning and paint, so that was just my time.