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Old 12-28-2013, 01:36 PM   #23
bclaker
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Join Date: May 2008
Location: Laconia
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Default Chromecast Device by Google

Yesterday UPS delivered the Chromecast that I had ordered on Christmas day. After supper I opened the box and read the "Easy" instructions for getting started. Then I turned off the TV and plugged the Chromecast into the HMDI receptacle on the TV. After that I plugged the cable into the back of the Chromecast and then power supply and plugged the power supply into the power outlet. Then I hit the power button on the TV remote. The TV wouldn't come on. I removed the Comcast device from the TV and tried again and the TV wouldn't come on. I replaced the batteries on the remote and still no TV. Panic set in. I called Amazon and the guy there connected us with Google, with no help, then Samsung the TV maker. I tried a number, of things for her and she determined that the TV power supply was blown and they could fix it if I sent it to one, of their repair areas. The up front charge was $150, and no guarantee there would be no additional charges. I declined, at least for now. Later I got some e-mail from Amazon saying they were refunding my $35 for the Chromecast. Later, as I was looking at the connections, I noticed that there had been a small piece of scotch tape over the location on the back of the Chromecast where the power cord plugged in. upon close examination, there was a lot,of fuzz in the male part of the power cord that plugged in there. There was no mention of removing the tape, before plugging in the power cord on the "EASY" instructions and apparently I just punched a hole in the tape and pushed a piece in and the heat melted it. I can't think of anything else that could have caused the problem. I'll try calling Google again later, but I'll bet I'm out $330 for a new TV
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