Fuller Oil and Propane

[jeffk]

We ran out yesterday. We are on auto delivery. We pulled out the old bill and they last delivered November 11th. That's 8 weeks, far too long in this frigid weather. Usually they deliver every 4 - 6 weeks in the peak of winter. We called, several times, no answer.

We finally dropped into the Moultonborough office. We were scheduled for a tech visit with 10 gallons to be followed up "soon" by a full delivery. The tech showed up a couple hours later and the delivery showed up late last night. So all was resolved reasonably quickly once we got in touch.

While some of this problem is weather related, the office says fuel use is up 30%, the rest seems to be poor planning and poor scheduling. Auto delivery planning is supposed to include temperature in its calculation. Fuel delivery for us should have come weeks ago. Having no phone service for over a week is absurd. The state set up a hotline almost overnight. Fuller certainly could have done the same. They could have told people they were having trouble keeping up and to call the hotline if they had less than 1/4 tank. Instead, they just hunkered down and tried to bluff their way out. It is poor management of a problem/crisis situation. Too bad.

FYI, you can buy diesel at the gas station and put it in your tank. It's the same stuff. But you will pay road gas taxes on it. Annoying but it will keep you warm.

[jmen24]

Most stations have no-tax diesel available for off-highway use. There are some that do not though, it may be worth looking into if you want to keep the tax.

[wifi]

Interesting on phone problems, I get an average of one call per day for them, one of my phone numbers is one digit off. People need to be careful dialing, fortunately, I have their number memorized and cheerfully advise the caller of the correct number, LOL

[fatlazyless]

Believe that the road taxed diesel is tinted blue, and the non-taxed diesel is tinted red for state revenue identification.

[joey2665]

I had been shopping around for competitve propane prices and Fuller had given me the lowest price. I have a few locations to service we are currently with Irving and Eastern. After talking to Eastern they explained that there is a propane shortage especially in Maine. They also explained they have plenty of supply and in fact smaller local companies like Fuller are going to have this issue all season and in fact are trying to buy product from Eastern, but they are unwilling to put their own customers at risk.

After a little back and forth they actually matched the price Fuller had given and guarenteed supply throughout the season.

Thank Eastern!!!