Ellacoya

[Slickcraft]

We stop in quite often and have never has an issue with the service or the food. Others are right about letting them know about problems and giving them a chance to make corrections.

[gravy boat]

We were very surprised and disappointed as we have been there many times. We have noticed that the service at the bar was slower the last few times.

Yesterday we walked in the front door...an older woman saw us and said nothing. We walked to be bar and sat down. I went to the loo. Someone came to the bar and filled the ice reservoir and then walked away while my husband was sitting at the bar alone. I returned. Another employee was sitting at a side table and while we were still waiting she and the older lady were chatting....

All it would have taken is one of the three acknowledging us, or telling us that someone would be with us shortly. Three employees saw us yet it was apparently nobody's job to speak to us.

We ended up happily spending our money at Woodlands, not Ellacoya, and had great service and wonderful food.

[Chaselady]

Originally Posted by Slickcraft

We stop in quite often and have never has an issue with the service or the food. Others are right about letting them know about problems and giving them a chance to make corrections.

There seems to be many complaints. Why is it up to the customer to let the management know. It is their responsibility to take care of the customers. There seems to be an overwhelming bad attitude towards customer service at this place. Blame starts at the top.