Swamped Jet Ski

Charlie T · 08-14-2014, 11:17 AM

Quote:

Originally Posted by LIforrelaxin

If this was a manufacturers defect, I would plead my case to Irwin, and also to the local regional office of the Manufacturer. If no joy comes from these two sources, then it is time to go to the BBB, especially if any entities involve clam to be part of the BBB.....

Don't even bother with the BBB. They have changed from a respected outfit to a scam outfit themselves. They have little credibility any longer.
Check out this 20/20 report. http://https://www.youtube.com/watch?v=Yo8kfV9kONw

Sorry for the Hijack of the thread. Good luck with your ride, hopefully the dealer and manufacturer will step up and cover you. I would think since it sunk your insurance should cover it if needed.

Good Luck
CT

Phantom · 08-14-2014, 01:43 PM

Whoaaaaaaa Jazzman !!

Your daughter is gonna be severely pissed

Thank god school starts soon

echoing LIforrelaxin-- That's a brand new machine --- Fight with irwin on warranty replacement !

.

LIforrelaxin · 08-14-2014, 04:19 PM

Quote:

Originally Posted by Charlie T

Don't even bother with the BBB. They have changed from a respected outfit to a scam outfit themselves. They have little credibility any longer.
Check out this 20/20 report. http://https://www.youtube.com/watch?v=Yo8kfV9kONw

Sorry for the Hijack of the thread. Good luck with your ride, hopefully the dealer and manufacturer will step up and cover you. I would think since it sunk your insurance should cover it if needed.

Good Luck
CT

I will not claim the BBB to be perfect, however I would not say they are a scam. Certainly if companies want a good rating the need to pay and get BBB credentials.... if they don't pay and aren't part of the BBB and its up to the public to understand that a Bad grade from the BBB means simply that they may not be a member. The key is that the BBB, will help you try and resolve you grievance. My family has used them and the mediation services more then one. The best is when the Company is a member of the BBB, because, then the company has to go along with the mediation results, or take hits on their rating.... Don't bust down the BBB because of sensational journalism.

jazzman · 08-14-2014, 05:10 PM

The jet ski was back in the hands of the dealer within hours... The electronics didn't get wet, so hopefully they'll dry it out and it will be fine. I'm sure they'll to try to say it wasn't their fault.

It's been a fine week... 1st a sunk jet ski and today we busted the mast on the NH Boat Museum J24 during a sailing lesson just north of Ship Island. The windward mast shroud pulled right through the deck and the mast snapped just above the boom.

Phantom · 08-14-2014, 05:16 PM

Memo to mind:

Do NOT go near Jazzman or Barndoor Isl this weekend !

.

jazzman · 08-14-2014, 05:17 PM

Certainly don't lend me your boat...

Phantom · 08-14-2014, 05:21 PM

Hell no......

It's brand new !

Lol

.

jazzman · 08-14-2014, 08:33 PM

Hell, you let my sister drive it.....

Bernie Girl · 08-15-2014, 08:47 AM

What a week you've all had!

chipj29 · 08-15-2014, 10:13 AM

You can threaten all you want, and Irwin's might even back you up. But I highly doubt you will get a new Sea Doo from Bombardier. You might be successful asking for an extended warranty.

Great Northern Cleaning · 08-15-2014, 02:38 PM

Sorry to go off course with this thread…

So I have been in business for 30+ years right here in the Lakes Region. I have always had and still do have an A+ rating with the BBB of NH. For the last 4 years…the NH BBB has literally harassed my company with repeated phone calls on a monthly basis telling us of all the benefits of having a paid membership to the BBB. I finally give in…they tell me its gonna be $375.00 for a year membership…down from the original $1000 fee they offered 4 years ago…what a bargain…anyways..they say they will bill my credit card for 3 months at $125.00 per month…fine…sounds good to me…sign me up. So the next thing I know…my office manager is getting threatening phone calls from the NH BBB to take the BBB logo off from our website for non payment or they will give us a bad rating on our BBB report card. What…huh…but you said you were going to bill my credit card…we got no bills in the mail…unbelievable. So i basically write this same letter to the NH BBB…they email me back saying if I want to pay the remaining $250.00 they will reinstate my membership…ahhhhh…no I am all set with you boneheads!! and that is my 2 cents on the NH BBB!!

RailroadJoe · 08-15-2014, 02:47 PM

And what amount of money does the BBB office get and where does the balance go?? I gave up on them years ago along with Publishers Clearing House.

Denny Crane · 08-15-2014, 04:05 PM

Where is the carbon ring? Is it something that should be replaced as part of maintenance?
Thanks
DC

tis · 08-15-2014, 04:20 PM

Sorry to continue off topic, but I agree, the BBB is useless. Don't bother with them.

Happy Gourmand · 08-15-2014, 04:44 PM

Quote:

Originally Posted by Denny Crane

Where is the carbon ring? Is it something that should be replaced as part of maintenance?
Thanks
DC

I was wondering the same thing...what and where is the carbon ring.

fasttech · 08-15-2014, 05:03 PM

I'm sure Irwin took care of you they have nothing but great people at the Alton store. Did they get it back to you yet?

jazzman · 08-15-2014, 07:37 PM

So yes, it was a carbon ring leak. A pretty big one too since it totally flooded the engine compartment over the course of less than 12 hours.

Irwin's fixed it all for free. There was no damage to the electronics. The oil did get contaminated with water so they had to flush the oil a couple times.

It seems to run fine and I already have a 3 year extended warranty as part of the sea doo summer incentives.

The carbon ring is part of the coupling between the engine and the jet drive. I don't believe it's a routine maintenance item and in this case it was a new machine with only 5 hours on it anyway. There are a few complaints about leaking carbon rings on new machines on the internet.

Heading4thelake · 08-15-2014, 08:32 PM

I will say I've used them since they took over from Hillcrest Marine, their
service dept. in 2nd to none, I have many machines and anytime I have a problem they just say get it here ! And no I have no affiliation with these guys
just good service.

Charlie T · 08-14-2014, 05:13 PM

Quote:

Originally Posted by LIforrelaxin

I will not claim the BBB to be perfect, however I would not say they are a scam. Certainly if companies want a good rating the need to pay and get BBB credentials.... if they don't pay and aren't part of the BBB and its up to the public to understand that a Bad grade from the BBB means simply that they may not be a member. The key is that the BBB, will help you try and resolve you grievance. My family has used them and the mediation services more then one. The best is when the Company is a member of the BBB, because, then the company has to go along with the mediation results, or take hits on their rating.... Don't bust down the BBB because of sensational journalism.

LI I have to disagree.

My company paid the more than $600.00 annual fee to join and remain current with the BBB. When we realized they were not all they were supposed to be we canceled our membership after several years of active membership. In response to our cancelation we received heavy handed "salesmanship" and thinly veiled threats of what a negative rating would mean to our business. We were told the only way to ensure a positive BBB rating was an active, paid membership.

Personal experience has proven to me that that 20/20 report was not "Sensational journalism" as you claim.

08-14-2014, 01:43 PM	#2
Phantom Senior Member Join Date: Jul 2005 Location: Berlin, Ma / Gilford Posts: 1,936 Thanks: 452 Thanked 603 Times in 340 Posts	Whoaaaaaaa Jazzman !! Your daughter is gonna be severely pissed Thank god school starts soon echoing LIforrelaxin-- That's a brand new machine --- Fight with irwin on warranty replacement ! . __________________ *A bad day on the Big Lake (although I've never had one) - Still beats a day at the office!!*

08-14-2014, 05:10 PM	#4
jazzman Senior Member Join Date: Jul 2011 Location: Mont Vernon NH & Big Barndoor Island Posts: 327 Thanks: 4 Thanked 185 Times in 63 Posts	The jet ski was back in the hands of the dealer within hours... The electronics didn't get wet, so hopefully they'll dry it out and it will be fine. I'm sure they'll to try to say it wasn't their fault. It's been a fine week... 1st a sunk jet ski and today we busted the mast on the NH Boat Museum J24 during a sailing lesson just north of Ship Island. The windward mast shroud pulled right through the deck and the mast snapped just above the boom. Attached Images

08-14-2014, 05:16 PM	#5
Phantom Senior Member Join Date: Jul 2005 Location: Berlin, Ma / Gilford Posts: 1,936 Thanks: 452 Thanked 603 Times in 340 Posts	Memo to mind: Do NOT go near Jazzman or Barndoor Isl this weekend ! . . __________________ *A bad day on the Big Lake (although I've never had one) - Still beats a day at the office!!*

08-14-2014, 05:21 PM	#7
Phantom Senior Member Join Date: Jul 2005 Location: Berlin, Ma / Gilford Posts: 1,936 Thanks: 452 Thanked 603 Times in 340 Posts	Hell no...... It's brand new ! Lol . __________________ *A bad day on the Big Lake (although I've never had one) - Still beats a day at the office!!*

08-15-2014, 10:13 AM	#10
chipj29 Senior Member Join Date: Apr 2004 Location: Bow Posts: 1,874 Thanks: 521 Thanked 308 Times in 162 Posts	You can threaten all you want, and Irwin's might even back you up. But I highly doubt you will get a new Sea Doo from Bombardier. You might be successful asking for an extended warranty. __________________ Getting ready for winter!

08-14-2014, 05:17 PM	#6
jazzman Senior Member Join Date: Jul 2011 Location: Mont Vernon NH & Big Barndoor Island Posts: 327 Thanks: 4 Thanked 185 Times in 63 Posts	Certainly don't lend me your boat...

08-14-2014, 08:33 PM	#8
jazzman Senior Member Join Date: Jul 2011 Location: Mont Vernon NH & Big Barndoor Island Posts: 327 Thanks: 4 Thanked 185 Times in 63 Posts	Hell, you let my sister drive it.....

The Following User Says Thank You to jazzman For This Useful Post:
Phantom (08-15-2014)

08-15-2014, 08:47 AM	#9
Bernie Girl Senior Member Join Date: Jul 2012 Posts: 61 Thanks: 145 Thanked 17 Times in 16 Posts	What a week you've all had!

08-15-2014, 02:38 PM	#11
Great Northern Cleaning Senior Member Join Date: Mar 2010 Location: Belmont Posts: 89 Thanks: 17 Thanked 37 Times in 26 Posts	BBB is most definitely a scam…. Sorry to go off course with this thread… So I have been in business for 30+ years right here in the Lakes Region. I have always had and still do have an A+ rating with the BBB of NH. For the last 4 years…the NH BBB has literally harassed my company with repeated phone calls on a monthly basis telling us of all the benefits of having a paid membership to the BBB. I finally give in…they tell me its gonna be $375.00 for a year membership…down from the original $1000 fee they offered 4 years ago…what a bargain…anyways..they say they will bill my credit card for 3 months at $125.00 per month…fine…sounds good to me…sign me up. So the next thing I know…my office manager is getting threatening phone calls from the NH BBB to take the BBB logo off from our website for non payment or they will give us a bad rating on our BBB report card. What…huh…but you said you were going to bill my credit card…we got no bills in the mail…unbelievable. So i basically write this same letter to the NH BBB…they email me back saying if I want to pay the remaining $250.00 they will reinstate my membership…ahhhhh…no I am all set with you boneheads!! and that is my 2 cents on the NH BBB!!

The Following User Says Thank You to Great Northern Cleaning For This Useful Post:
Charlie T (08-15-2014)

08-15-2014, 02:47 PM	#12
RailroadJoe Senior Member Join Date: Jan 2010 Posts: 620 Thanks: 259 Thanked 158 Times in 100 Posts	And what amount of money does the BBB office get and where does the balance go?? I gave up on them years ago along with Publishers Clearing House.

08-15-2014, 04:05 PM	#13
Denny Crane Senior Member Join Date: Mar 2010 Posts: 100 Thanks: 28 Thanked 21 Times in 17 Posts	Carbon Ring Where is the carbon ring? Is it something that should be replaced as part of maintenance? Thanks DC

08-15-2014, 04:20 PM	#14
tis Senior Member Join Date: Jan 2006 Posts: 6,954 Thanks: 796 Thanked 1,499 Times in 1,043 Posts	Sorry to continue off topic, but I agree, the BBB is useless. Don't bother with them.

The Following User Says Thank You to tis For This Useful Post:
brk-lnt (08-16-2014)

08-15-2014, 05:03 PM	#16
fasttech Member Join Date: Oct 2004 Location: Laconia NH Posts: 30 Thanks: 0 Thanked 0 Times in 0 Posts	I'm sure Irwin took care of you they have nothing but great people at the Alton store. Did they get it back to you yet?

08-15-2014, 07:37 PM	#17
jazzman Senior Member Join Date: Jul 2011 Location: Mont Vernon NH & Big Barndoor Island Posts: 327 Thanks: 4 Thanked 185 Times in 63 Posts	So yes, it was a carbon ring leak. A pretty big one too since it totally flooded the engine compartment over the course of less than 12 hours. Irwin's fixed it all for free. There was no damage to the electronics. The oil did get contaminated with water so they had to flush the oil a couple times. It seems to run fine and I already have a 3 year extended warranty as part of the sea doo summer incentives. The carbon ring is part of the coupling between the engine and the jet drive. I don't believe it's a routine maintenance item and in this case it was a new machine with only 5 hours on it anyway. There are a few complaints about leaking carbon rings on new machines on the internet.

08-15-2014, 08:32 PM	#18
Heading4thelake Senior Member Join Date: Feb 2009 Location: Wolfeboro/Ct. Posts: 67 Thanks: 113 Thanked 18 Times in 14 Posts	Irwin I will say I've used them since they took over from Hillcrest Marine, their service dept. in 2nd to none, I have many machines and anytime I have a problem they just say get it here ! And no I have no affiliation with these guys just good service.

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