Upgrade Metrocast Modem notice

Slickcraft · 03-29-2017, 05:11 PM

Quote:

Originally Posted by codeman671

Why couldn't you just plus your existing router into one of the Ethernet ports on the TG2472? No need to switch everything over. You don't have to access the wireless side of your TG2472. Sure, you will be broadcasting another network but who cares?

We have an Arris modem/gateway, and have our Netgear Orbi plugged in directly to it. Everything is connected wirelessly to the Orbi, not the Arris network. Works fine. Better than actually, the Orbi is awesome.

The metrocast tech support, who I had to deal with to activate the modem, said that simply plugging my router into a port would not work. That was my initial set-up. We tried that and the TG2472 would not recognize my router and my laptop synced to my router showed no internet access. I had no issue with just letting the TG2472 squawk. So he went ahead and did the reconfiguration and activation.

codeman671 · 03-30-2017, 12:35 PM

Quote:

Originally Posted by Slickcraft

The metrocast tech support, who I had to deal with to activate the modem, said that simply plugging my router into a port would not work. That was my initial set-up. We tried that and the TG2472 would not recognize my router and my laptop synced to my router showed no internet access. I had no issue with just letting the TG2472 squawk. So he went ahead and did the reconfiguration and activation.

Often times Metrocast will redeploy used or refurbished modems, it sounds like you didn't get a new one. It was probably configured a different way from the start and had to be reconfigured.

Slickcraft · 03-31-2017, 04:56 PM

Today I went to check voice mail on our Metrocast digital phone service. Neither my current PIN nor the original default PIN would work. A call to Metrocast digital phone tech support. I started by saying that we just installed a new cable modem and the tech finished my sentence: "and you can't log onto voice mail". He explained that somehow the new modems reset the digital phone system. He called me on my cell and after a few min got the voice mail system reset.

swnoel · 03-31-2017, 04:57 PM

Just bought a new modem this past weekend for $89... haven't rented one of theirs for years!

BroadHopper · 04-01-2017, 08:30 AM

has an internet modem for $59. Same as Amazon!

bclaker · 04-03-2017, 05:03 PM

A couple times a day, I get an e-mail in code form. Also sometimes I get an e-mail with no body to it. I use an iPad and Metrocast. I think this started when Metrocast went totally digital. I have called both Apple and Metrocast support and have gotten nothing but blame passing. Does anyone know which one is causing the problem and how to correct it? It usually happens with e-mails with links and sometime the info is important to me.

wifi · 04-03-2017, 08:42 PM

Quote:

Originally Posted by bclaker

A couple times a day, I get an e-mail in code form. Also sometimes I get an e-mail with no body to it. I use an iPad and Metrocast. I think this started when Metrocast went totally digital. I have called both Apple and Metrocast support and have gotten nothing but blame passing. Does anyone know which one is causing the problem and how to correct it? It usually happens with e-mails with links and sometime the info is important to me.

Go to who ever is sending this and turn off html enhanced, or try forwarding it to your regular, non cell phone email address, or there will be 25 other answers here, one of them is bound to work

03-31-2017, 04:56 PM	#3
Slickcraft Senior Member Join Date: Mar 2008 Location: Welch Island and The Taylor Community Posts: 3,388 Thanks: 1,260 Thanked 2,148 Times in 983 Posts	Voice Mail Today I went to check voice mail on our Metrocast digital phone service. Neither my current PIN nor the original default PIN would work. A call to Metrocast digital phone tech support. I started by saying that we just installed a new cable modem and the tech finished my sentence: "and you can't log onto voice mail". He explained that somehow the new modems reset the digital phone system. He called me on my cell and after a few min got the voice mail system reset.

04-01-2017, 08:30 AM	#5
BroadHopper Senior Member Join Date: Oct 2004 Location: Laconia NH Posts: 5,669 Thanks: 3,285 Thanked 1,132 Times in 814 Posts	bestBuy has an internet modem for $59. Same as Amazon! __________________ Someday may never be an actual day.

04-03-2017, 05:03 PM	#6
bclaker Senior Member Join Date: May 2008 Location: Laconia Posts: 479 Thanks: 545 Thanked 147 Times in 66 Posts	E-mail coming in code form A couple times a day, I get an e-mail in code form. Also sometimes I get an e-mail with no body to it. I use an iPad and Metrocast. I think this started when Metrocast went totally digital. I have called both Apple and Metrocast support and have gotten nothing but blame passing. Does anyone know which one is causing the problem and how to correct it? It usually happens with e-mails with links and sometime the info is important to me.

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03-31-2017, 04:57 PM	#4
swnoel Senior Member Join Date: Jan 2007 Posts: 529 Thanks: 83 Thanked 194 Times in 118 Posts	Just bought a new modem this past weekend for $89... haven't rented one of theirs for years!