Homestead in Bristol

[rick35]

I agree that every restaurant can have an issue. It’s how they deal with it that makes us decide if we’ll go back. We had food and service issues at Canoe in Center Harbor a few weeks ago. We had to ask to talk to the manager and when she came to the table she made excuses and threw the server under the bus. She did comp all three of our meals but that didn’t solve the issues. We had only been to Canoe one other time years ago and given the attitude on top of bad service and bad food we won’t be back. What really ticked me off is that we cancelled a reservation at the Bob House to go there because our schedule changed.

[Billy Bob]

Originally Posted by rick35

I agree that every restaurant can have an issue. It’s how they deal with it that makes us decide if we’ll go back. We had food and service issues at Canoe in Center Harbor a few weeks ago. We had to ask to talk to the manager and when she came to the table she made excuses and threw the server under the bus. She did comp all three of our meals but that didn’t solve the issues. We had only been to Canoe one other time years ago and given the attitude on top of bad service and bad food we won’t be back. What really ticked me off is that we cancelled a reservation at the Bob House to go there because our schedule changed.

“didn’t solve the issue“? What did you want them to do in addition to comping all three of you, fire the entire staff and have the building raised?
Get real

[joey2665]

Originally Posted by rick35

I agree that every restaurant can have an issue. It’s how they deal with it that makes us decide if we’ll go back. We had food and service issues at Canoe in Center Harbor a few weeks ago. We had to ask to talk to the manager and when she came to the table she made excuses and threw the server under the bus. She did comp all three of our meals but that didn’t solve the issues. We had only been to Canoe one other time years ago and given the attitude on top of bad service and bad food we won’t be back. What really ticked me off is that we cancelled a reservation at the Bob House to go there because our schedule changed.

Please be more specific about the food issues? I have been there many times and yes sometimes the service can be slow but I have never had a bad meal at Canoe

At that specific moment there really isn’t any more they can do other than apologizing and comping the meal.


Sent from my iPhone using Winnipesaukee Forum mobile app

[rick35]

1. Server appeared to be inexperienced and may have had too many tables. Was inattentive.
2. Ordered prime rib and received “prime steak” which I think was a special
3. Ordered medium and received extra well done
4. Ordered mussels and they were undercooked
5. When corrected all food was Luke-warm when received
6. Had to ask to see manager. Anywhere else the manager would have known there were issues and come to the table without having to ask.
7. Manager blamed server for getting prime rib orders wrong

Any one or two of these happens but when you add them all together it was an unpleasant experience. And after all that not paying for mediocre at best doesn’t solve the issues.

[Sue Doe-Nym]

Thanks for the Canoe update. Over the years, we have tried it there, and never thought it was great. One problem was the hostess...I believe related to the owner...who had an attitude problem. She may no longer be there, for their sake! 🤨 When we added it all up, we decided to skip Canoe in favor of one of the other restaurants.

[thinkxingu]

Originally Posted by rick35

1. Server appeared to be inexperienced and may have had too many tables. Was inattentive.
2. Ordered prime rib and received “prime steak” which I think was a special
3. Ordered medium and received extra well done
4. Ordered mussels and they were undercooked
5. When corrected all food was Luke-warm when received
6. Had to ask to see manager. Anywhere else the manager would have known there were issues and come to the table without having to ask.
7. Manager blamed server for getting prime rib orders wrong

Any one or two of these happens but when you add them all together it was an unpleasant experience. And after all that not paying for mediocre at best doesn’t solve the issues.

Was the server a young(er) young lady? We were there a few weeks ago, and she messed up our orders big time. Manager got involved when we didn't respond favorably and made things (mostly) right. We've always been happy with Canoe but this summer started leaning towards The Bob House with better results.

Sent from my SM-G950U using Winnipesaukee Forum mobile app

[rick35]

8. Had reservation at Bob House and cancelled to go to Canoe because we had an hour to kill

[joey2665]

Originally Posted by rick35

8. Had reservation at Bob House and cancelled to go to Canoe because we had an hour to kill

Thank you for the specifics. Interesting I’ve never had issues there to this extent but we all have different experiences.


Sent from my iPhone using Winnipesaukee Forum mobile app

[Biggd]

My wife went to the Homestead with some of her friends back in September and she said the service was so bad that their meals took a long time and when they did come out they were all cold. They complained to the manager, who said they were short on help, and she comped the whole meal.
That's why you see a lot of empty tables and so many people waiting for a seat. They don't have enough staff to wait on all the tables so they just won't seat you until their ready.

[joey2665]

Originally Posted by Biggd

My wife went to the Homestead with some of her friends back in September and she said the service was so bad that a their meals took a long time and when they did come out they were all cold. They complained to the manager, who said they were short on help, and she comped the whole meal.

That's why you see a lot of empty tables and so many people waiting for a seat. They don't have enough staff to wait on all the tables so they just won't seat you until their ready.

Unfortunately a regular occurrence around the lake the past couple of years. Really puts a damper on your dining experience.


Sent from my iPhone using Winnipesaukee Forum mobile app

[Mr. V]

Originally Posted by rick35

And after all that not paying for mediocre at best doesn’t solve the issues.

You got three meals for free?

And you're still whining?