Power back on

[Wifi-1]

Sue - How did that generator test go, and the call to Generac ?!?

[Sue Doe-Nym]

Originally Posted by Wifi-1

Sue - How did that generator test go, and the call to Generac ?!?

I don’t have too much to report other than a conversation my husband had with Generac, and their rep was very professional, and did not tell him to pound sand. She asked for a scanned copy of the invoice for the service call, the one that sent me into orbit, and promised that we would hear from someone from the proper department....so we are doing a wait and see. I am hoping that they will send a technician to diagnose/fix/ the problem. Stay tuned....we are not going to let this problem drop. We have the impression that they are accustomed to problems with their products in that they have a separate department to handle them.

[Wifi-1]

Originally Posted by Sue Doe-Nym

I don’t have too much to report other than a conversation my husband had with Generac, and their rep was very professional, and did not tell him to pound sand. She asked for a scanned copy of the invoice for the service call, the one that sent me into orbit, and promised that we would hear from someone from the proper department....so we are doing a wait and see. I am hoping that they will send a technician to diagnose/fix/ the problem. Stay tuned....we are not going to let this problem drop. We have the impression that they are accustomed to problems with their products in that they have a separate department to handle them.

Maybe they need to sort out their authorized dealers, based on the many positive responses on Generacs posted here. Fingers crossed

[Sue Doe-Nym]

Originally Posted by Wifi-1

Maybe they need to sort out their authorized dealers, based on the many positive responses on Generacs posted here. Fingers crossed

I agree. We are not too impressed with the local dealer at the moment. It’s not good business to bill a customer whose product is under warranty. We just want a functioning generator....that shouldn’t be too much to ask.

[Sue Doe-Nym]

Originally Posted by Wifi-1

Sue - How did that generator test go, and the call to Generac ?!?

You all are probably on pins and needles, wondering how the Generac problem is going....right? 🙄 Well, my husband heard from Generac in Wisconsin today, and their representative seemed reasonable and willing to try to solve the problem. So...they are going to call another dealer to have a technician come out and service the unit/make necessary repairs. Also, they will pay Mr. Dayeb for last Saturday’s service call. I am cautiously optimistic that they will see this through. We’ll see. 🤞

[ishoot308]

Originally Posted by Sue Doe-Nym

You all are probably on pins and needles, wondering how the Generac problem is going....right? 🙄 Well, my husband heard from Generac in Wisconsin today, and their representative seemed reasonable and willing to try to solve the problem. So...they are going to call another dealer to have a technician come out and service the unit/make necessary repairs. Also, they will pay Mr. Dayeb for last Saturday’s service call. I am cautiously optimistic that they will see this through. We’ll see. 🤞

Sue,

That is pretty awesome customer service from Generac! Based on what you have posted I honestly think you will be way better off with another dealer fixing and servicing.

Hope it all works out for you!

Dan

[Wifi-1]

Bravo for Generac !!

[Sue Doe-Nym]

Originally Posted by ishoot308

Sue,

That is pretty awesome customer service from Generac! Based on what you have posted I honestly think you will be way better off with another dealer fixing and servicing.

Hope it all works out for you!

Dan

We agree that they seem to be willing to make things right, which they should do. They will get lots of positive reviews if they come through. BTW, thanks for your support.

[NH.Solar]

If you have an exposure for solar gain, here is a great alternative to generators; https://www.youtube.com/watch?v=L6wglt9oCEA
A StorEdge system initially costs roughly 3 times as much as an automatic whole house generator, but it requires no maintenance, will reduce your electric bill to little or nothing, and its silent. If the power is out for weeks it won't matter because everyday the sun rises. The LG battery has 9 kWh of usable storage capacity and that is plenty to easily back up your essential loads overnight. During the day the solar inverter powers the house and recharges the battery.

[Dhamma]

Originally Posted by NH.Solar

If you have an exposure for solar gain, here is a great alternative to generators; https://www.youtube.com/watch?v=L6wglt9oCEA
A StorEdge system initially costs roughly 3 times as much as an automatic whole house generator, but it requires no maintenance, will reduce your electric bill to little or nothing, and its silent. If the power is out for weeks it won't matter because everyday the sun rises. The LG battery has 9 kWh of usable storage capacity and that is plenty to easily back up your essential loads overnight. During the day the solar inverter powers the house and recharges the battery.

My brother has a set up like this on his house in MA. Say's he hasnt paid an electric bill in 10 years. Problem is that if you borrow the 10K to install it, it will run you about $200 a month for 5-7 years or so. Since they last 25 years though that leaves you with 15 years of good Karma. (hopefully) Dont know what it does to the value of your house in ten years tho.

That being said. I have to laugh somewhat. We went thousands of years without electricity and today if it goes out for 15 minutes everyone freaks out.

[secondcurve]

Originally Posted by Sue Doe-Nym

We agree that they seem to be willing to make things right, which they should do. They will get lots of positive reviews if they come through. BTW, thanks for your support.

You need to service these machines once or twice a year. Thinking it will always work without service is a rather big mistake.

[Sue Doe-Nym]

Originally Posted by Sue Doe-Nym

You all are probably on pins and needles, wondering how the Generac problem is going....right? 🙄 Well, my husband heard from Generac in Wisconsin today, and their representative seemed reasonable and willing to try to solve the problem. So...they are going to call another dealer to have a technician come out and service the unit/make necessary repairs. Also, they will pay Mr. Dayeb for last Saturday’s service call. I am cautiously optimistic that they will see this through. We’ll see. 🤞

The Generic lead technician from Moriarty is here right now....it’s like Xmas! They have been working out there for about an hour, and have just started running the checks. Hopefully, we’ll be in business soon with a working generator! 🤞 Thank you, Generac (WI) customer service.

[ishoot308]

That's great news! Hopefully they figure out what the others couldn't and maybe you just found yourself your new service techs! Win / Win situation for you!!

Good Luck!

Dan

[Sue Doe-Nym]

The sound of music: the hum of a functional generator! I am soooo relieved...and happy! He didn’t find anything major wrong, but adjusted here and there, polished a few things, and set it to run once a week instead of once a month. Fingers crossed.

[Moccasin]

Glad to hear this is working again! Here in Chicago we already have 2 days of snow.... heading your way?