Power back on

[Sue Doe-Nym]

Originally Posted by Wifi-1

Sue - How did that generator test go, and the call to Generac ?!?

I don’t have too much to report other than a conversation my husband had with Generac, and their rep was very professional, and did not tell him to pound sand. She asked for a scanned copy of the invoice for the service call, the one that sent me into orbit, and promised that we would hear from someone from the proper department....so we are doing a wait and see. I am hoping that they will send a technician to diagnose/fix/ the problem. Stay tuned....we are not going to let this problem drop. We have the impression that they are accustomed to problems with their products in that they have a separate department to handle them.

[Wifi-1]

Originally Posted by Sue Doe-Nym

I don’t have too much to report other than a conversation my husband had with Generac, and their rep was very professional, and did not tell him to pound sand. She asked for a scanned copy of the invoice for the service call, the one that sent me into orbit, and promised that we would hear from someone from the proper department....so we are doing a wait and see. I am hoping that they will send a technician to diagnose/fix/ the problem. Stay tuned....we are not going to let this problem drop. We have the impression that they are accustomed to problems with their products in that they have a separate department to handle them.

Maybe they need to sort out their authorized dealers, based on the many positive responses on Generacs posted here. Fingers crossed

[Sue Doe-Nym]

Originally Posted by Wifi-1

Maybe they need to sort out their authorized dealers, based on the many positive responses on Generacs posted here. Fingers crossed

I agree. We are not too impressed with the local dealer at the moment. It’s not good business to bill a customer whose product is under warranty. We just want a functioning generator....that shouldn’t be too much to ask.