Disappointing experience with a new Sea Ray

Susie Cougar · 05-21-2020, 10:35 AM

Years ago, on Route 1 in Delaware, there was a car dealership who sold a customer a lemon. I think it was a Mercedes.

Apparently, after having no luck getting any type of resolution, he decided that he would protest in front of the dealership. He did this for at least a couple of years, I think. Everyone that was going to the beach would honk and wave at him. I think the only thing that happened is the dealership got more customers.
I’m so sorry you have to be going through this. It seems like there should be a solution.

BroadHopper · 05-21-2020, 12:45 PM

One of the best boats I had, it was built before Brunswick took over. My opinion, all Brunswick boats reminds me of Bayliner quality.

As Dr Pilliod use to shout 'Sea Rays belong in the seas"!

Taz · 05-21-2020, 02:40 PM

I had a similar experience with another manufacturer. Boat had to be returned to the manufacturer in Florida as the non-skid floor was delaminating mostly on the swim platform. The boat was returned in worse condition than when it left minus the delamination. TV needed replacement, every cushion in the cockpit needed replacement, stereo jack for IPOD did not work, pop up cleat mid port leaked when it rained. There is still leaking into the aft cabin on occasion and bilge where it shouldn't when it rains I think from not being sealed properly between top deck and hull as entire top deck needed replacement. There is much more but too much to list. The one difference between your case and mine is that the manufacturer stepped up and fix a majority of the issues and were very responsive.

As far as the dealer. Mostly, they were responsive but there were some issues that they did not/would not get involved in and I had to go directly to manufacturer to remedy and no one should have to do that. The dealer should.
That stinks you are dealing with this.

tis · 05-21-2020, 04:20 PM

We toured the Sea Ray factory at Merritt Island. That was when Sea Ray was Sea Ray. Apparently it isn't now since Merritt Island closed.

05-21-2020, 12:45 PM	#2
BroadHopper Senior Member Join Date: Oct 2004 Location: Laconia NH Posts: 5,592 Thanks: 3,233 Thanked 1,110 Times in 798 Posts	Sea Ray One of the best boats I had, it was built before Brunswick took over. My opinion, all Brunswick boats reminds me of Bayliner quality. As Dr Pilliod use to shout 'Sea Rays belong in the seas"! __________________ Someday may never be an actual day.

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05-21-2020, 10:35 AM	#1
Susie Cougar Senior Member Join Date: Aug 2019 Location: Parrish, Florida Posts: 615 Thanks: 290 Thanked 225 Times in 160 Posts	Years ago, on Route 1 in Delaware, there was a car dealership who sold a customer a lemon. I think it was a Mercedes. Apparently, after having no luck getting any type of resolution, he decided that he would protest in front of the dealership. He did this for at least a couple of years, I think. Everyone that was going to the beach would honk and wave at him. I think the only thing that happened is the dealership got more customers. I’m so sorry you have to be going through this. It seems like there should be a solution.

The Following User Says Thank You to BroadHopper For This Useful Post:
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05-21-2020, 02:40 PM	#3
Taz Senior Member Join Date: Apr 2005 Posts: 347 Thanks: 3 Thanked 70 Times in 47 Posts	I had a similar experience with another manufacturer. Boat had to be returned to the manufacturer in Florida as the non-skid floor was delaminating mostly on the swim platform. The boat was returned in worse condition than when it left minus the delamination. TV needed replacement, every cushion in the cockpit needed replacement, stereo jack for IPOD did not work, pop up cleat mid port leaked when it rained. There is still leaking into the aft cabin on occasion and bilge where it shouldn't when it rains I think from not being sealed properly between top deck and hull as entire top deck needed replacement. There is much more but too much to list. The one difference between your case and mine is that the manufacturer stepped up and fix a majority of the issues and were very responsive. As far as the dealer. Mostly, they were responsive but there were some issues that they did not/would not get involved in and I had to go directly to manufacturer to remedy and no one should have to do that. The dealer should. That stinks you are dealing with this.

05-21-2020, 04:20 PM	#4
tis Senior Member Join Date: Jan 2006 Posts: 6,774 Thanks: 755 Thanked 1,464 Times in 1,020 Posts	We toured the Sea Ray factory at Merritt Island. That was when Sea Ray was Sea Ray. Apparently it isn't now since Merritt Island closed.