Alternatives to Breezeline/Atlantic Broadband

[bigdog]

I stopped into Xfinity/Comcast store in Gilford today.
They're offering to new customers 300mps service for $39.95 mo with 2 tr contract.

Speed jumps from 300 to 600 mps, nothing in-between. 600Mps jumps
to $69 mo with contract.

Going to drop Breezeline and go with Comcast, would like to hear feedback from current customers.

Thanks !

[BroadHopper]

One of my neighbors switch to Comcast from Breezeline and had trouble with internet reliability. Technicians came to the house and did various fixes. Last Comcast visit the technician claims there is no Xfinity service just Comcast. He paid for Xfinity. Still have reliability problems.

He called Breezeline to switch back. They gave him the new customer package, switch back and he's happy. What's funny was the technician that came to his home was one of the technicians from Comcast. The technician are independent contractors!

Good luck!

[Hivolt]

Originally Posted by bigdog

I stopped into Xfinity/Comcast store in Gilford today.
They're offering to new customers 300mps service for $39.95 mo with 2 tr contract.

Speed jumps from 300 to 600 mps, nothing in-between. 600Mps jumps
to $69 mo with contract.

Going to drop Breezeline and go with Comcast, would like to hear feedback from current customers.

Thanks !

If Fiber is available to you I would try to go with that. I don't know if Breezeline does fiber to the premises yet, but I know Comcast doesn't. Consolidated Communications has been running fiber non stop this year and have rebranded it's fiber division as "fidium" with what seems like really good pricing, that's where I would look. If it's not available now it may soon be available. Stay away from anything "cable" or "coax" related, it's obsolete junk.

[bigdog]

Today I called Breezeline, as I have an issue with my bill. I’ve had to make these calls frequently to them to assist with billing corrections and service plan.

First their customer service is terrible ! I know what you going to say, ‘this is the new norm, get use to it’ !

My current bill reflected a $10 increase, and they told me today that it was related to coming off a promotion. I had this same conversation 2 months ago, and they said they would reinstate my plan for a year, and they only did this for the last 2 months. Now it’s gone up again… You're thinking, for a lousy $10 you’re complaining ??? If they do it to me, how many more thousands are also being affected in this manner.

I asked to speak to the 'loyalty dept', and they took my tel# and said that dept would call me back... Right !

I think Breezeline has beaten me down for the last time. I’m dropping Breezeline for Xfinity, but would first like to hear from Forum members, who currently are Xfinity customers, about their service and experience.
Thanks for your feed-back, much appreciated !

[SailinAway]

Originally Posted by bigdog

I had this same conversation 2 months ago, and they said they would reinstate my plan for a year, and they only did this for the last 2 months. . . . If they do it to me, how many more thousands are also being affected in this manner.

A great many. Trying to communicate with these companies is maddening. When I wanted to change my Fairpoint plan some years ago, they outright lied to me over and over. A CS rep would say, "Your total cost will be $60 a month." The next bill would be $90, but you have no proof of what anyone tells you. Don't bother asking "Don't you honor what your CS reps tell customers?" The answer will always be, "No, not if the rep made a mistake." There is no honesty or decency in business anymore.

[MeredithMan]

We had Comcast/Xfinity when we were in CT from 2007-2014, and their customer service was absolutely awful. I swore I would never use them again. When we moved to MA in 2014, that town had the choice of Verizon or Xfinity, and we went with Verizon. Their cust service people were marginal, but light years ahead of Comcast. When we moved to Bedford, NH in 2019, the only option was Comcast/Xfinity, and I have to admit, I am pleasantly shocked at the improvement in their customer service. Their people are polite, friendly, and willing to help. When we moved our son to Rutland last month, we were able to link his Xfinity account there as a sub-account to ours in Bedford. The service guy who got us up and running could not have been more accommodating, (he put a cable jack in my son's bedroom, where there hadn't been one at all).

Their voice remote is way cool and they have significantly more content on-demand than Verizon and there's not even a comparison with Breezeline's lack of .on-demand content